Customer Service Executive

SwiftWave Sdn Bhd; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is looking for a Customer Support Specialist to assist clients via live chat, email, and social media. The ideal candidate has at least 1 year of experience in customer service within the FX & CFDs industry, and is fluent in English and other languages. This role includes a 24/5 rotation schedule. Competitive salary and benefits are offered.

Benefits

Competitive salary and benefits

Career growth and development opportunities

Supportive team environment

Qualifications

• Minimum 1 year of Customer Service experience in the FX & CFDs industry.
• Willing and able to work on a rotation shift (24/5) schedule, including night shifts.
• Strong organizational and time management abilities.

Responsibilities

• Provide professional support to clients via live chat, email, and social media.
• Troubleshoot and resolve client issues in a courteous manner.
• Maintain knowledge of company products and services.

Skills

Customer Service experience in the FX & CFDs industry

Fluency in English and other languages

Excellent communication skills

Problem-solving skills

Client-focused mindset

Job description

Job Responsibility

• Provide professional and timely support to clients via live chat, email, and social media platforms.
• Troubleshoot and resolve client issues or complaints in a courteous and efficient manner.
• Escalate complex issues to relevant internal teams and ensure timely resolution.
• Maintain up-to-date knowledge of company products, services, and promotions.
• Proactively assist clients by providing educational guidance on trading tools and platforms.
• Identify opportunities to enhance client experience and report client feedback to management.
• Ensure compliance with company policies, procedures, and relevant regulations at all times.
• Work as part of a 24/5 rotation shift, including night shift as required by the schedule.
  
  

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Job Requirements

• Minimum 1 year of Customer Service experience in the FX & CFDs industry.
• Experience handling live chats, emails, and social media inquiries.
• Good understanding of trading platforms (MT4/MT5) and basic FX & CFDs terminology.
• Willing and able to work on a rotation shift (24/5) schedule, including night shifts when required.
• Fluency in English, Chinese and/or native languages such as Vietnam, Thai or Hindi (written and spoken).
• Excellent communication, problem-solving, and interpersonal skills.
• Client-focused mindset with strong attention to detail.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management abilities.
• Familiarity with CRM and support ticketing systems is a plus.
  
  

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Working Hours

Monday to Friday, 9:00 AM - 6:00 PM

Job Benefits

• Competitive salary and benefits.
• Career growth and development opportunities.
• A supportive and collaborative team environment.
• 5 Working days
  
  

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