Customer Service Executive

Evolut Holdings Pte. Ltd.; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

A supportive team environment

On-the-job training and mentorship

Staff discounts on products

Convenient workplace (walking distance

Commission

Job summary

Stryv, a fast-growing Southeast Asia consumer brand, is hiring an entry-level Customer Service Representative. You will be the first point of contact for customers across email, WhatsApp and social media, handling product inquiries and resolving issues with care and professionalism.

Requirements include strong English and Mandarin communication, with Bahasa Malaysia and Cantonese as an added advantage. Diploma or at least 1 year in the service industry; familiarity with Zendesk and Google

Qualifications

• Diploma or at least 1 year in the service industry; fresh graduates encouraged to apply.
• Familiarity with Zendesk and Google Workspace is a bonus.
• Willing to work in shifts, including weekends.
• Strong English and Mandarin communication; Bahasa Malaysia and Cantonese are a plus.

Responsibilities

• Respond promptly to customer inquiries via email, WhatsApp, and social media chat.
• Investigate and resolve customer issues with empathy.
• Document interactions in internal systems.
• Collaborate with internal teams to resolve escalated cases.
• Stay updated on product knowledge and policies.

Skills

English & Mandarin communication

Bahasa Malaysia proficiency

Cantonese language advantage

Team player

Fast learner

Education

Diploma or relevant experience

Tools

Zendesk

Google Workspace

Job description

Stryv (pronounced “Strive”) is one of the fastest-growing consumer brands in Southeast Asia. We’ve received multiple platform awards from major retailers such as Shopee, Watsons, Guardian, and 7-Eleven. Founded by former Grab executives who helped build Grab Financial Group, Stryv is committed to making personal care accessible and aspirational.

Our Vision

We aim to become the Uniqlo of Personal Care—offering well-designed, high-quality personal care electronics like hairdryers, shavers, and electric toothbrushes. Our products are built in tier-1 global factories that manufacture for some of the world’s biggest brands. By selling directly to consumers at accessible prices, we ensure that personal care is inclusive across all income levels.

Our Mission

Our mission is to create products that help you look good and feel good—empowering you to Stryv confidently toward your goals and dreams. We believe self-care is the foundation of self-confidence.

Backed by Leading Investors

We’re proud to be backed by billion-dollar venture capital funds including East Ventures and GSR. Our supporters also include founders and leaders from some of the region’s most iconic brands: Razer, Carousell, ShopBack, Carro, PRISM+, Grab, Atome, and many more.

As an entry-level Customer Service Representative, you will be the first point of contact for our customers across various channels (email, Whatsapp, social media chat). You’ll assist with product inquiries, resolve issues, and ensure that every customer feels heard, valued, and supported.

Key Responsibilities

Respond promptly and professionally to customer inquiries via email, WhatsApp, social media chat. Need to support customers in English, Bahasa Malaysia, Mandarin and Cantonese languages.

Investigate and resolve customer’s concerns with empathy and efficiency.

Document customer interactions and feedback in internal systems.

Collaborate with internal teams to resolve escalated cases and improve customer experience.

Stay updated on product knowledge and company policies.

Requirements

Strong communication skills in English & Mandarin will be preferred; other language skills in Bahasa Malaysia and Cantonese will be an added advantage.

Diploma or relevant experience of at least 1 year in the service industry. However, fresh graduates are encouraged to apply.

Familiarity with SaaS platforms (e.g. Zendesk, Google Workspace) will be a bonus.

Fast learner, able to pick up quickly on products and processes.

Positive attitude, patience, and a team player mentality.

Willing to work in shifts (work on weekends)

Normal working hours, 9am to 6pm

What We Offer

A supportive team environment

On-the-job training and mentorship

Staff discounts on our products

Convenient workplace (walking distance to LRT)

Commission