Customer Service Executive

Telecontinent Sdn Bhd; Kuala Lumpur; On-site; MYR 23,000 - 36,000; Full time

Job summary

Telecontinent Sdn Bhd is hiring a Customer Service Executive to handle inquiries via phone, email, live chat, and other channels. You will provide product information, confirm stock availability, and share store locations to assist customers.

The role requires a minimum education of SPM/STPM/Diploma, with at least one year of admin or customer service experience, and solid Microsoft Word/Excel skills. Independent work and reliable communication are essential.

Qualifications

• Minimum SPM/STPM/Diploma in any discipline.
• Preferably 1 year of working experience in administration, customer service or equivalent.
• Must be familiar with computer applications, i.e. Microsoft Word & Excel.
• Able to work independently with minimum supervision.

Responsibilities

• Handle inbound customer enquiries via phone, email, live chat, webform, and other approved digital channels.
• Provide product information, product availability, and store location details.
• Assist customers with order status tracking, delivery enquiries, payment verification, returns, and exchanges.
• Support warranty, repair, and after-sales service enquiries.

Skills

Microsoft Word

Microsoft Excel

Independent worker

Education

SPM/STPM/Diploma

Job description

- Minimum SPM/STPM/Diploma in any discipline.

- Preferably 1 year of working experience in administration, customer service or equivalent.

- Must be familiar with computer applications, i.e.. Microsoft Word & Excel.

- Able to work independently with minimum supervision.

Responsibility

Handle inbound customer enquiries via phone, email, live chat, webform, and other approved digital channels.

Provide product information, product availability, and store location details.

Assist customers with order status tracking, delivery enquiries, payment verification, returns, and exchanges.

Support warranty, repair, and after-sales service enquiries.

Operation Hour

Monday to Sunday (5 working days & 2 off days)

10:00AM to 8:00PM

*Any changes subject to operation arrangement

Working Location

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Business Support Services 101-1,000 employees

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

What can I earn as a Customer Service Executive