Customer Service Executive

Press Metal PV (Sarawak) Sdn. Bhd.; Bintulu; On-site; MYR 33,000 - 51,000; Full time

Job summary

Press Metal PV (Sarawak) Sdn. Bhd. is seeking a Customer Service Officer to handle inquiries via phone, email, WhatsApp, or walk-ins, and to process orders and complaints promptly.

You will coordinate with internal departments to ensure timely service and maintain accurate records. The candidate should have a diploma or degree, at least two years of customer service experience, strong English and Bahasa Malaysia skills, and good interpersonal abilities. Mandarin is an advantage.

Qualifications

• Minimum diploma/degree qualification.
• 2+ years of customer service experience preferred.
• Fluent in English and Bahasa Malaysia; Mandarin is an advantage.
• Proficient in Microsoft Office and basic computer applications.
• Strong problem-solving and interpersonal skills.
• Able to work independently and as part of a team.
• Positive attitude and customer-focused mindset.

Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, or walk-in.
• Process customer orders, requests, and complaints promptly.
• Coordinate with internal departments to ensure timely service.
• Maintain accurate customer records and documentation.
• Follow up with customers to ensure issues are resolved.
• Prepare customer service reports and perform other administrative duties as assigned.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Teamwork

Education

Diploma or Degree

Tools

Microsoft Office

Basic computer applications

Job description

Minimum Diploma, Degree or equivalent qualification.

At least 2 year of customer service experience is preferred.

Good communication skills in English and Bahasa Malaysia (Mandarin is an advantage).

Proficient in Microsoft Office and basic computer applications.

Strong problem-solving and interpersonal skills.

Able to work independently and as part of a team.

Positive attitude, customer-focused, and willing to learn.

Job Scope

Respond to customer enquiries via phone, email, WhatsApp, or walk-in.

Process customer orders, requests, and complaints promptly.

Coordinate with internal departments to ensure timely service.

Maintain accurate customer records and documentation.

Follow up with customers to ensure issues are resolved.

Prepare customer service reports and perform other administrative duties as assigned.

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Registration No. 202401019197 (1565046-D)