Customer Service & Sales Executive

Private Advertiser; Kuala Lumpur; On-site; MYR 36,000 - 72,000; Full time

Job summary

Private Advertiser in Malaysia is seeking a customer-focused and sales-driven Customer Service & Sales Executive to handle inquiries, manage leads, schedule appointments and convert inquiries into confirmed sales. The role requires friendly, responsive and confident communication with customers while striving to meet sales targets and deliver excellent service.

You will handle inquiries via WhatsApp, phone, and other channels, provide accurate information on services and promotions, manage new

Qualifications

• Proven customer service experience with a track record of meeting targets.
• Excellent communication and interpersonal skills.
• Ability to manage multiple inquiries and convert leads into sales.

Responsibilities

• Handle customer inquiries via WhatsApp, phone calls and other channels.
• Provide accurate information about services, treatments, packages and promotions.
• Manage and follow up with new and existing leads.
• Understand customer needs and recommend suitable services or packages.
• Convert inquiries into confirmed appointments and sales.
• Schedule, confirm and coordinate customer appointments.
• Follow up with customers who have not yet confirmed their appointments or purchases.
• Build and maintain good relationships with customers.
• Handle customer feedback, concerns and complaints professionally.
• Maintain accurate records of leads, follow-ups, appointments and sales.
• Work closely with the front desk and operations team to ensure a smooth customer experience.
• Achieve assigned monthly sales and conversion targets.
• Maintain confidentiality of customer and company information.

Skills

Customer service

Communication

Sales skills

Telesales

Lead management

Job description

Job Summary

We are looking for a customer-focused and sales-driven Customer Service & Sales Executive to handle customer inquiries, manage leads, schedule appointments and convert inquiries into confirmed sales. The ideal candidate should be friendly, responsive, confident in communicating with customers and motivated to achieve sales targets while providing excellent customer service.

Key Responsibilities

Handle customer inquiries via WhatsApp, phone calls and other communication channels.

Provide accurate information about the Company's services, treatments, packages and promotions.

Manage and follow up with new and existing leads consistently.

Understand customer needs and recommend suitable services or packages.

Convert inquiries into confirmed appointments and sales.

Schedule, confirm and coordinate customer appointments.

Follow up with customers who have not yet confirmed their appointments or purchases.

Build and maintain good relationships with customers.

Handle customer feedback, concerns and complaints professionally.

Maintain accurate records of leads, follow-ups, appointments and sales.

Work closely with the front desk and operations team to ensure a smooth customer experience.

Achieve assigned monthly sales and conversion targets.

Maintain confidentiality of customer and Company information.

Requirements

Strong customer service, communication and sales skills.

Confident in handling customers through WhatsApp and phone calls.

Good follow-up, persuasion and closing skills.

Friendly, patient, professional and customer-oriented.

Proactive, dedicated and target-driven.

Able to multitask and manage multiple customer inquiries.

Previous experience in customer service, sales, telesales or healthcare/clinic services is an advantage.