Clinic Customer Service

NORTHERN TOWER HEALTHCARE SERVICES SDN BHD; Bayan Lepas; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Hostel provided (with terms & cond

Overtime pay

Annual medical benefit (personal/imed.

Uniform provided (with terms &cond

Salary increment based on appraisal

Job summary

NORTHERN TOWER HEALTHCARE SERVICES SDN BHD in Bayan Lepas, Penang, invites applications for a customer service/patient care role. You will handle enquiries via phone and on-site, schedule appointments, and ensure privacy of patient data while delivering courteous service.

Ideal candidates have at least 2 years in customer service or patient care, a diploma, and experience with patient registration. Training hostel provided, overtime and annual medical benefits, and uniform supplied.

Qualifications

• At least 2 years' experience in customer service/patient care
• Minimum Diploma in any field
• Candidate with background of customer/patient registration procedure
• Smooth & efficient public relationship
• Problem solving skills and ability to multi-task
• Compassionate with good communication skills
• Excellent teamwork skills

Responsibilities

• Answer enquiries and provide replies to customers/patients via phone (calls/WhatsApp)
• Respond to enquiries on-site (clinic premise)
• Schedule and coordinate appointments (on-site/ via phone)
• Send reminder and confirm appointments with customers/patients
• Provide follow-up to customers/patients
• Maintain privacy & confidentiality of customer/patient information/data
• Perform any other ad-hoc duties assigned by supervisor/management

Skills

Customer service

Patient care

Communication

Teamwork

Problem solving

Multi-tasking

Education

Diploma

Job description

To receive enquiries and provide replies to customers/patients via phone (calls/whatsapp)

To receive enquiries and provide replies to customers/patients on-site (within clinic premise)

To schedule and coordinate appointments for customers/patients (on-site/ via phone)

To send reminder and confirm appointments with customers/patients

To provide follow-up to customers/patients

To maintain privacy & confidentiality of customer/patient related information/data.

Perform any other ad-hoc duties assigned by the superior/management

Job Required

At least 2 years' experience in customer service/patient care of job scope

Minimum Diploma in any field

Candidate with the background of customer/patient registration procedure

Smooth & efficient Public relationship

Problem solving skills and ability to multi-task

Compassionate with good communication skills

Excellent teamwork skills

Salary Increment based on appraisal

Hostel provided (with terms & conditions).

Overtime pay (based on extra hours)

Annual medical benefit (personal/ immediate family).

Uniform provided (with terms & conditions).

Supplemental Pay:

Overtime

Allowance (based on specific terms&conditions)