Customer Service Executive

SPEEDOC (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance Coverage

Overtime (OT) Pay

Job summary

Speedoc Malaysia is hiring a Customer Experience Executive to be the first point of contact for patients. You will handle calls, assist with booking home healthcare services, and coordinate with our healthcare team to ensure accurate information and appropriate services.

You’ll educate customers about offerings, build trust, document interactions, and work with the team to meet performance goals in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field or at least 2 years of experience in a call center or customer service role.
• Excellent verbal communication and active listening skills.
• Familiarity with call center systems and procedures.
• Ability to handle challenging situations calmly and professionally.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Manage inbound and outbound calls to assist customers with booking home healthcare services, such as doctor visits, nursing care, and remote health monitoring.
• Understand customer needs, address inquiries, and provide tailored solutions to ensure a seamless experience.
• Educate customers about Speedoc’s offerings, including promotions and additional healthcare services, to enhance their experience.
• Foster trust and build strong relationships by going above and beyond to meet customer expectations.
• Accurately document customer interactions and service details in the call center database.
• Stay updated on Speedoc’s healthcare services and procedures through regular training sessions.
• Meet individual and team performance targets, ensuring high-quality service delivery.

Skills

Verbal communication

Active listening

Call center systems

Calm under pressure

Education

Bachelor’s degree in a relevant field

Job description

At Speedoc Malaysia, we provide convenient healthcare services that bring medical care directly to patients when and where they need it.
We are looking for Customer Experience Executives with strong customer service and communication skills to join our team.
As a Customer Experience Executive, you will be an important first point of contact for our patients, assisting them through phone calls and other communication channels. You will be responsible for understanding patients’ needs, providing accurate information, and coordinating with our healthcare team to ensure patients receive the appropriate services.

Responsibilities

• Customer Engagement: Manage inbound and outbound calls to assist customers with booking home healthcare services, such as doctor visits, nursing care, and remote health monitoring.
• Problem-Solving: Understand customer needs, address inquiries, and provide tailored solutions to ensure a seamless experience.
• Service Awareness: Educate customers about Speedoc’s offerings, including promotions and additional healthcare services, to enhance their experience.
• Relationship Building: Foster trust and build strong relationships by going above and beyond to meet customer expectations.
• Data Management: Accurately document customer interactions and service details in the call center database.
• Continuous Learning: Stay updated on Speedoc’s healthcare services and operational procedures through regular training sessions.
• Performance Goals: Meet individual and team performance targets, ensuring high-quality service delivery.

Requirements

• Education: Bachelor’s degree in a relevant field or at least 2 years of experience in a call center or customer service role.
• Skills:
  • Excellent verbal communication and active listening skills.
  • Familiarity with call center systems and procedures.
  • Ability to handle challenging situations calmly and professionally.
  • Ability to work well under pressure in a fast-paced environment.
• Medical Insurance Coverage
• Overtime (OT) Pay

With a vision of making an impact on Asia’s healthcare landscape, by making healthcare more convenient, accessible and affordable to all, Speedoc seeks to provide a full suite of tech-enabled healthcare services on demand including doctors, nurses, allied care professionals, ambulances and medication delivery.

By centralizing services, current urgent and medical-care are built on outdated access and communication models. Providers lose the fundamental aspect of health: to reduce total impact to the Patient. With the ageing population to address and improved access to technology, Speedoc built a complete end-to-end system for doctors and patients, so that house call doctor services can be provided with ease to people in the community.

With Speedoc's emphasis on cost-effectiveness and modern medical devices, home medical services need not be limited to only immobile or bed-bound patients but to everyday people who may require GP or urgent-care services.

With a vision of making an impact on Asia’s healthcare landscape, by making healthcare more convenient, accessible and affordable to all, Speedoc seeks to provide a full suite of tech-enabled healthcare services on demand including doctors, nurses, allied care professionals, ambulances and medication delivery.

By centralizing services, current urgent and medical-care are built on outdated access and communication models. Providers lose the fundamental aspect of health: to reduce total impact to the Patient. With the ageing population to address and improved access to technology, Speedoc built a complete end-to-end system for doctors and patients, so that house call doctor services can be provided with ease to people in the community.

With Speedoc's emphasis on cost-effectiveness and modern medical devices, home medical services need not be limited to only immobile or bed-bound patients but to everyday people who may require GP or urgent-care services.

What can I earn as a Customer Service Executive