Customer Experience Executive - Home Healthcare

SPEEDOC (MALAYSIA) SDN. BHD.; Kuala Lumpur; Sur place; MYR 39 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical Insurance Coverage

Overtime (OT) Pay

Résumé du poste

Speedoc Malaysia is hiring a Customer Experience Executive to be the first point of contact for patients. You will handle calls, assist with booking home healthcare services, and coordinate with our healthcare team to ensure accurate information and appropriate services.

You’ll educate customers about offerings, build trust, document interactions, and work with the team to meet performance goals in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field or at least 2 years of experience in a call center or customer service role.
• Excellent verbal communication and active listening skills.
• Familiarity with call center systems and procedures.
• Ability to handle challenging situations calmly and professionally.
• Ability to work well under pressure in a fast-paced environment.

Responsabilités

• Manage inbound and outbound calls to assist customers with booking home healthcare services, such as doctor visits, nursing care, and remote health monitoring.
• Understand customer needs, address inquiries, and provide tailored solutions to ensure a seamless experience.
• Educate customers about Speedoc’s offerings, including promotions and additional healthcare services, to enhance their experience.
• Foster trust and build strong relationships by going above and beyond to meet customer expectations.
• Accurately document customer interactions and service details in the call center database.
• Stay updated on Speedoc’s healthcare services and procedures through regular training sessions.
• Meet individual and team performance targets, ensuring high-quality service delivery.

Connaissances

Verbal communication

Active listening

Call center systems

Calm under pressure

Formation

Bachelor’s degree in a relevant field

Description du poste

Speedoc Malaysia is hiring a Customer Experience Executive to be the first point of contact for patients. You will handle calls, assist with booking home healthcare services, and coordinate with our healthcare team to ensure accurate information and appropriate services.

You’ll educate customers about offerings, build trust, document interactions, and work with the team to meet performance goals in a fast-paced environment.