Showroom Customer Experience Executive

10ft Curtains SDN BHD

Kajang

On-site

MYR 29,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

On-the-job training

Career growth opportunities

Friendly team environment

Job summary

10ft Curtains SDN BHD is seeking a friendly Customer Service Executive for our Cheras showroom. You will be the first contact for customers, handling inquiries, coordinating appointments and installations, and guiding them from purchase to after-sales support.

Daily duties include responding to inquiries via phone, WhatsApp, and walk-ins, scheduling site measurements and installations, maintaining CRM records, and assisting with basic admin tasks.

Qualifications

Minimum SPM/Diploma in any field.
Experience in customer service, retail, or admin is an advantage.
Good communication in English and Bahasa Malaysia; Mandarin is a plus.
Patient, organized and detail-oriented with problem-solving skills.

Responsibilities

Attend to customer enquiries via phone, WhatsApp, and showroom walk-ins.
Schedule and coordinate site measurement, installation and after-sales appointments.
Liaise between customers, sales and installation teams.
Handle customer complaints and service requests.
Maintain accurate CRM records of interactions and orders.
Assist with basic administrative tasks and showroom operations.

Skills

Communication skills

Bilingual English/Bahasa Malaysia

Problem-solving

Organized

Detail-oriented

Customer service

Retail experience

Education

SPM/Diploma

Tools

CRM software

Data entry tools

Job description

Daily duties include responding to inquiries via phone, WhatsApp, and walk-ins, scheduling site measurements and installations, maintaining CRM records, and assisting with basic admin tasks.

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