Customer Service Executive

Extra Space Asia Group; Malaysia; On-site; MYR 24,000 - 36,000; Full time

Job summary

Extra Space Asia Group in Malaysia is seeking a customer service oriented sales assistant to support the Facility Manager in daily administration and handle customer enquiries promptly and professionally.

You will contribute to sales and revenue while promoting product features with a friendly, service-driven approach. The role requires bilingual English/Mandarin communication and a commitment to accurate, quick service.

Qualifications

• Must display good communication and teamwork abilities.
• Interpersonal skills are essential for customer interactions.
• Honesty and accuracy in handling numbers and data.
• Proven ability to provide excellent service with a smile.
• Able to interact with Mandarin-speaking customers.

Responsibilities

• Attend customer enquiries promptly in a friendly and professional manner.
• Support the Facility Manager in day-to-day administration.
• Promote product features and benefits to customers.
• Contribute to sales and revenue performance of the business.

Skills

Communication

Teamwork

Interpersonal skills

Honesty

People-oriented

Customer service

Bilingual English/Mandarin

Education

PMR/SPMV/Equivalent Malaysia Certificate

Job description

This role supports the Facility Manager in the daily administration of the facility and all ensures that customer enquiries are attended to efficiently and professionally on a timely basis.

• Promptly attending to customer enquiries and follow up in a friendly and professional manner.
• Addresses customer service issues expeditiously.
• Provide support to the Manager on the day-to-day management of the facility.
• Sells product features, benefits, and competitive advantages in a customer-focused approach.
• Responsible together with the onsite team for the sales and revenue performance of the business.

Requirements:

• Candidate must possess at least Sijil Pelajaran Malaysia Certificate.
• Communicate well with good teamwork and interpersonal skills.
• Able to speak both English and Mandarin so as to interact with Mandarin-speaking customers.
• Honest with the ability to work quickly and accurately.
• Computer literate and verse in working with numbers.
• An interest in working with people and the ability to cheerfully provide great service with a smile.
• Demonstrates the appropriate level of skills to promote company products.
• At least 2 Years (s) of working experience in sales & customer service is required for this position.
• Stationed at locations where Extra Space is located
• Working hours: 9:00am to 6:00pm (Monday to Friday) & 9:00am to 1:00pm (Alternate Saturday)