CUSTOMER SERVICE EXECUTIVE

Erapoly Global Sdn Bhd; Kajang; On-site; MYR 28,000 - 39,000; Full time

Job summary

Erapoly Global Sdn Bhd is seeking a proactive customer service and sales support professional in Kajang, Malaysia. The role focuses on handling customer enquiries, processing orders, preparing quotations and invoices, and maintaining strong relationships with customers to ensure smooth day-to-day operations.

You will coordinate with internal teams to ensure timely delivery and accurate documentation, while supporting the business development team with administrative tasks and follow-ups on

Responsibilities

• Handle customer enquiries, orders and follow-ups professionally.
• Provide excellent customer service and maintain good customer relationships.
• Coordinate with internal departments on order processing, delivery and documentation.
• Prepare quotations, sales orders, invoices and other related documents.
• Follow up on customer requests, complaints and feedback.
• Provide administrative and sales support to the business development team.

Job description

Handle customer enquiries, orders and follow-ups professionally.

Provide excellent customer service and maintain good customer relationships.

Coordinate with internal departments on order processing, delivery and documentation.

Prepare quotations, sales orders, invoices and other related documents.

Follow up on customer requests, complaints and feedback.

Provide administrative and sales support to the business development team.

Ensure smooth day-to-day customer service operations.