Customer Service Executive

Eway Alliance; Johor Bahru; On-site; MYR 33,480 - 55,800; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunity for career growth

Job summary

Eway Alliance is seeking a logistics operations professional in Johor Bahru, Malaysia. This role requires overseeing operational compliance, monitoring KPIs, and assisting customers with shipment requirements. Candidates should possess at least 3–4 years of experience in logistics, strong communication skills, and the ability to work both independently and as part of a team. The position offers opportunities for career growth in a dynamic environment with competitive salary and benefits.

Qualifications

• Minimum 3–4 years of experience in logistics or a related field.
• Responsible, disciplined, and detail-oriented, with a strong sense of accountability.
• Able to work both independently and as part of a team.

Responsibilities

• Ensure operational compliance with company terms and conditions.
• Monitor individual KPIs and handle operational issues during bookings.
• Assist customers with shipment requirements effectively.

Skills

Verbal and written communication skills

Organizational skills

Problem-solving abilities

Detail-oriented

Time management skills

Education

Open to all fields of study

Tools

Microsoft Office

Job description

Responsibilities

• Ensure that operational functions are based on comply as per company term and conditions.
• Monitor and ensure that individual KPIs are being followed strictly.
• Coordination with carriers and Equipment Control team at local level in terms of issues.
• Handles operational issues during booking, pre-carriage and on-carriage, response of counterpart.
• Highlight recurring system issues, customer requirements/SOP and change requests in coordination with next tier level.
• Unsolved/unclear issues relating to HBL/MBL verification, cargo declaration and shipment related disputes.
• Able to monitor the process of shipments like uplift date, ETA/ETD and ATD/ATA.
• Assist customers with shipment requirements in terms of booking shipments with carriers.
• Ensure all enquiries and emails are answered within same day or latest within 24 hours.
• Updating AP and providing vendor’s invoices to Finance department for payment processing.
• Data entry and data updating in operational system : SHIPPRO/EWay Portal.
• Preparation, collection, completion and submission of documentations with necessary paperwork during shipment handling process.
• Meeting time frame of escalations to next tier level for unresolved issues.
• Constant monitoring and adjustment of shipment milestones under 100% data quality process.
• Ensuring mandatory documentations are in respective job files.
• Work closely with Sales to handle customers’ requirements and be proactively proposing solutions.
• Ensure cost and billing are correct.
• Update shipment status in details to customers and oversea offices/agents timely.
• Adhoc assignments as assigned by head of department.

Requirements

• Minimum 3–4 years of experience in logistics or a related field.
• Excellent verbal and written communication skills.
• Responsible, disciplined, and detail-oriented, with a strong sense of accountability.
• Able to work both independently and as part of a team.
• Strong organizational and time management skills.
• Good problem-solving abilities with adaptability in a fast-paced environment.
• Computer literate, with proficiency in Microsoft Office, email correspondence, and internet applications.

Preferred Education and Qualifications

• Open to all fields of study; candidates with relevant experience are encouraged to apply.

Why Join Us

• Be part of a fast-growing logistics company with global reach.
• Competitive salary and benefits.
• Opportunity to grow your career in a specialized field.