Customer Service Executive

MumsMe Sdn Bhd; Johor; On-site; MYR 31,000 - 42,000; Part time

Benefits offered by this job

Annual Bonus

Annual Increment

Transport allowance

Attendance bonus

Wellness benefits

Outpatient benefits

Public holidays entitlements

Career progression

Employee referral incentives

Company events

Medical insurance

Education support

Parking

Vision

Snacks and beverages

Job summary

MumsMe Sdn Bhd is seeking a Customer Service Executive in Malaysia to coordinate daily service operations, manage therapist schedules, and ensure a smooth experience for clients and therapists.

Fresh graduates are welcome; training will be provided. Fluency in English is required, Mandarin is an added advantage. The role supports a 5-day week and is a 6-month contract with opportunities for progression.

Qualifications

• Fluent English required, Mandarin is an advantage.
• At least 1 year of customer-related experience; fresh graduates welcome with training.

Responsibilities

• Coordinate client onboarding, scheduling, and service arrangements.
• Manage therapist assignments, schedules, and daily operations.
• Handle client requests including payments, refunds, and enquiries.
• Log feedback and escalate complex issues to relevant departments.
• Maintain accurate client records in CRM and company databases.
• Ensure tasks are completed accurately within timelines.

Skills

Customer service

Communication

Organised

Job description

MumsMe is currently looking for TALENTS like you to join as aCustomer Service Executive. You will be mainly responsible for coordinating daily service operations, managing therapist schedules, and ensuring a smooth experience for both clients and therapists.

We do not need you to be an expert in the industry because we are willing to train and guide you. But hey, these traits are still much appreciated: organized, customer-oriented and good communication skills.

Annual Bonus

Annual Increment

Transport Allowance / Season Parking Cards

Attendance Bonus

Happy Funds - to brighten up your day in any way when you feel down!

Wellness Benefits - funding you for a healthy lifestyle!

Outpatient Benefits - claims for you and your dependents!

Public Holidays Entitlement (All Federal & State Holidays)

Career Progression in 1 - 2 years

Employee Referral Incentives

Company and Team Events

Medical Insurances

Job Descriptions

Service Coordination & Operations

Coordinate client onboarding, scheduling, and service arrangements to ensure smooth service delivery.

Manage therapist assignments, schedules, and daily operational issues.

Monitor therapist productivity and support efficient day-to-day operations.

Customer Support & Case Management

Handle client requests including payments, refunds, postponements, replacements, and other service-related matters.

Conduct client follow-ups through phone, email, WhatsApp, and other communication channels.

Log customer feedback, resolve enquiries, and elevate complex issues to the relevant departments when required.

Record Management & Administration

Maintain accurate client records in the CRM system and company databases.

Ensure timely updates of operational information and service documentation.

Work Standards & Timeliness

Hold high esteem for the quality of your work and ensure all assigned tasks are completed accurately and within the required timelines.

Job Requirements

Required language: Fluent English,
Mandarin will be an added advantage only.

At least 1 year of customer-related experience. Fresh graduates are welcome to apply too, as training will be provided.

Willing to work on a 5-day work week roster.

Able to start work immediately or with short notice is preferred.

6 months contract.

If you are ready to embark on a career journey, we shall look forward to work with you!

MumsMe is a fast-growing group dedicated to building meaningful businesses that solve real-life needs.

What began with a mission to support mothers has grown into a purpose-driven company creating impact across industries and communities.

As we continue to build, scale, and evolve, we remain guided by Empathy, Innovation, and Collaboration.

At MumsMe, people are empowered to grow, contribute, and be part of businesses that truly make a difference.

MumsMe is a fast-growing group dedicated to building meaningful businesses that solve real-life needs.

What began with a mission to support mothers has grown into a purpose-driven company creating impact across industries and communities.

As we continue to build, scale, and evolve, we remain guided by Empathy, Innovation, and Collaboration.

At MumsMe, people are empowered to grow, contribute, and be part of businesses that truly make a difference.

Perks and benefits Medical Education support Dental Sports (e.g. Gym) Parking Vision Attendance bonus, Snacks and Beverage supplies

What can I earn as a Customer Service Executive