Customer Service Executive

Macnica Malaysia Sdn Bhd; George Town; On-site; MYR 39,000 - 61,000; Full time

Job summary

Macnica Malaysia Sdn Bhd is seeking a detail-oriented Sales Coordinator/Customer Service professional in Penang to manage orders and keep customers informed. You will process orders in ERP, monitor fulfillment, handle changes and expedite requests, and generate shipping documents while ensuring billing accuracy.

The role requires 1–2 years of relevant experience, familiarity with Oracle is advantageous, and the ability to work in a fast-paced environment with meticulous attention to detail.

Qualifications

• 1–2 years of experience as a Sales Coordinator/Customer Service in similar industry.
• Knowledge in Oracle will be an added advantage.
• Able to work in a fast-paced environment.
• Meticulous with positive working attitude.
• Independent and must have initiative and responsibility.

Responsibilities

• Process sales orders accurately in ERP system.
• Monitor order status and ensure on-time fulfilment.
• Handle order changes, cancellations, and expedite requests.
• Support Sales PIC for assigned customers.
• Respond promptly to inquiries regarding order status, shipment and billing enquiries.
• Build and maintain strong working relationships with customers.
• Generate shipping documents and ensure billing accuracy.
• Support credit note/debit note processing.

Skills

Customer service

Sales coordination

ERP systems

Oracle knowledge

Tools

Oracle

Job description

Process sales orders accurately in ERP system.

Monitor order status and ensure on-time fulfilment.

Handle order changes, cancellations, and expedite requests.

Customer Account Management

Support Sales PIC for assigned customers.

Respond promptly to inquiries regarding order status, shipment and billing enquiries.

Build and maintain strong working relationships with customers.

Generate shipping documents and ensure billing accuracy.

Support credit note/debit note processing.

Qualifications & Requirements

1 - 2 years of relevant experience as a Sales Coordinator/ Customer Service in a similar industry.

Knowledge in Oracle will be an added advantage.

Able to work in a fast-paced environment.

Meticulous with positive working attitude.

Independent and must have initiative and responsibility.