Customer Service Engineer (Angio/ CT scan / MRI)

Siemens; Kuala Lumpur; On-site; MYR 45,000 - 70,000; Full time

Job summary

A leading healthcare technology company is seeking a motivated Customer Service Engineer in Kuala Lumpur. The candidate will perform installations, maintenance, and repairs on medical equipment including Angio and CT Scan systems. Ideal candidates will have 2-5 years of experience and a relevant engineering degree or diploma. This position requires strong customer service skills and the willingness to travel extensively.

Qualifications

• 2-5 years of experience in Healthcare Field service engineering.
• Experience in service, maintenance, and installation of Angio, PET-CT, and X-Ray systems.

Responsibilities

• Install, maintain, and repair medical equipment.
• Communicate effectively with the Customer Care Centre.
• Ensure optimal performance in service activities.

Skills

Good command over English

Customer service skills

Learning attitude

Ability to travel extensively

Education

Bachelor’s degree in Biomedical, Electrical & Electronics engineering

Diploma/Advance Diploma in Biomedical, Electrical & Electronics

Job description

Job Family: Customer Services

Req ID: 469214

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone to grow both personally and professionally. Sound interesting?

Then come in and join Malaysia team as Customer Service Engineer (Angio, MRI, CT Scan), to execute all service activities assigned to him, which are coordinated via the Customer Care Center, in an adequate and appropriate manner. It will include all service incidents, installation, preventive maintenance and system modification on demand.

Responsibilities

• Installations, start-ups, maintenance, repairs, and updates of all products within his/her area of expertise and assist with other products under supervision.
• Communicate and accept all operative advice from the Customer Care Centre.
• Support the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
• Escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters; inform Customer Care Centre on all escalation issues.
• Report any customer complaints with proper documentation to the CCC.
• Ensure the proper use of tools & test equipment and report usage on any related service report.
• Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-my

Qualifications and experience

• 2-5 years of experience in Healthcare Field service engineering.
• Experience in service, maintenance and/or installation activities in multimodalities such as Angio, PET-CT and X-Ray systems.
• Bachelor’s degree in (Biomedical, Electrical & Electronics) engineering preferable.
• Diploma/Advance Diploma with strong technical background (Biomedical, Electrical & Electronics).

Your attributes and skills

• Confident to face customers on site.
• Learning attitude.
• Good command over English and local language.
• Ready to travel extensively for on-call support.

Our global team

We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

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