Customer Service & E-Commerce Executive

Iconic Medicare Sdn Bhd; Seberang Perai; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical pantry with beverages and‑sn</

Sports facilities

Continuous training and development

Uniforms

Birthday celebrations

Insurance

Job summary

Iconic Medicare Sdn Bhd is seeking a customer service specialist to handle inquiries across WhatsApp, e-commerce platforms, social media and email. You will maintain KPI response times, resolve questions, complaints and issues, and assist with orders, delivery tracking, refunds and gift redemptions.

You will support online stores, stock updates, promotions, packing and fulfillment when needed. Fluent in English, Bahasa Malaysia and Chinese helps you understand diverse customers; prior customer

Qualifications

• Friendly, patient, and enjoys helping people.
• Good communication and writing skills.
• Ability to communicate in English, Bahasa Malaysia and Chinese.
• Responsible, detail-oriented, and good at following up.
• Able to multitask and work independently.
• Comfortable using Microsoft Excel, Word and PowerPoint.
• Interested in online shopping and e-commerce.
• Experience in customer service (preferred).
• Experience with Shopee, Lazada, TikTok Shop, or other e-commerce platforms (preferred).
• Experience handling WhatsApp or online customer enquiries (preferred).

Responsibilities

• Reply to customer enquiries via WhatsApp, e-commerce platforms, social media, and email.
• Maintain healthy customer service response-time KPIs across all platforms.
• Handle customer questions, complaints, and concerns professionally and patiently.
• Understand each customer's needs and confidently recommend suitable products and solutions.
• Assist with order enquiries, delivery tracking, replacements, refunds, and gift redemptions.
• Follow up to ensure issues are properly resolved.
• Assist in managing online stores and e-commerce platforms.
• Help with stock and inventory updates.
• Submit flash sales, campaigns set up and promotional activities.
• Assist with packing and order fulfilment when needed.

Skills

Multilingual communication

Customer service

MS Office

Organised

Tools

Shopee

Lazada

TikTok Shop

Job description

This role involves taking care of customers across multiple channels and supporting e-commerce operations. You will reply to customer enquiries via WhatsApp, e-commerce platforms, social media, and email, while maintaining healthy customer service response-time KPIs. You will handle customer questions, complaints, and concerns professionally, understand customer needs, and recommend suitable products and solutions. You will also assist with order enquiries, delivery tracking, replacements, refunds, and gift redemptions, and follow up to ensure issues are properly resolved. Additionally, you will assist in managing online stores and e-commerce platforms, help with stock and inventory updates, submit flash sales and promotional activities, and assist with packing and order fulfilment when needed. You will share important customer feedback and recurring issues with the management team, identify common customer questions and complaints to help improve operations, and maintain proper records and prepare simple reports when required.

Key responsibilities

• Reply to customer enquiries via WhatsApp, e‑commerce platforms, social media, and email
• Maintain healthy customer service response-time KPIs across all platforms
• Handle customer questions, complaints, and concerns professionally and patiently
• Understand each customer's needs and confidently recommend the most suitable products and solutions
• Assist with order enquiries, delivery tracking, replacements, refunds, and gift redemptions
• Follow up to make sure customer issues are properly resolved
• Assist in managing online stores and e-commerce platforms
• Help with stock and inventory updates
• Submit flash sales, campaigns set up and promotional activities
• Assist with packing and order fulfilment when needed

About you

• Friendly, patient, and enjoys helping people
• Good at communication and writing
• Able to communicate in English, Bahasa Malaysia and Chinese
• Responsible, detail-oriented, and good at following up
• Able to multitask and work independently
• Comfortable using Microsoft Excel, Word and PowerPoint
• Interested in online shopping and e-commerce
• Experience in customer service (preferred)
• Experience with Shopee, Lazada, TikTok Shop, or other e-commerce platforms (preferred)
• Experience handling WhatsApp or online customer enquiries (preferred)
• Fun and friendly working environment
• Opportunity to learn and grow in the e‑commerce industry
• Exposure to fast-moving online brands and exciting campaigns

Bonus Points If You Have

• Experience in customer service
• Experience with Shopee, Lazada, TikTok Shop, or other e-commerce platforms
• Experience handling WhatsApp or online customer enquiries

Fresh graduates are welcome to apply too!

Why Join Us?

• Fun and friendly working environment
• Opportunity to learn and grow in the e‑commerce industry
• Exposure to fast-moving online brands and exciting campaigns
• Learn more than just customer service – gain hands‑on e‑commerce experience!

Iconic Medicare Sdn Bhd, IMED is a fully owned subsidiary of Iconic Worldwide Berhad, a public listed company listed in Bursa Malaysia.

The total investment of RM155.51 million will be used for land acquisition of a 5.5 acres heavy industries land in Batu Kawan, Penang, construction of a new manufacturing facility and installation and commission of production lines.

A total of 22 production lines comprising 12 glove‑dipping lines and 10 mask production lines will be installed and expected to yield a minimum production capacity of 3.1 billion pieces of gloves a year and 222.7 million pieces of face masks a year inclusive of 12 million N95 grade disposable surgical masks.

All facilities will operate according to world‑class manufacturing standards with full quality control measures ensuring hygiene and safety requirements in order to qualify for ISO, CE, European Standards and ASTM endorsements. The qualification will put Iconic Medicare into an established manufacturer and exporter of high quality gloves and medical grade masks emblazoned with a proud ‘Made in Malaysia’ symbol.

In Iconic Medicare, we emphasize on Good Manufacturing Practice (GMP) where all our manufacturing systems follow ISO 13485:2016, an International standard for Medical Devices Quality Management System. We are committed to produce products which are consistent in quality and reliable to our customers. All our staffs are specially trained to operate the manufacturing facilities based on strict criteria and our products are produced in a clean room which complies to ISO 14644‑1 standard.

Iconic Medicare Sdn Bhd, IMED is a fully owned subsidiary of Iconic Worldwide Berhad, a public listed company listed in Bursa Malaysia.

The total investment of RM155.51 million will be used for land acquisition of a 5.5 acres heavy industries land in Batu Kawan, Penang, construction of a new manufacturing facility and installation and commission of production lines.

A total of 22 production lines comprising 12 glove‑dipping lines and 10 mask production lines will be installed and expected to yield a minimum production capacity of 3.1 billion pieces of gloves a year and 222.7 million pieces of face masks a year inclusive of 12 million N95 grade disposable surgical masks.

All facilities will operate according to world‑class manufacturing standards with full quality control measures ensuring hygiene and safety requirements in order to qualify for ISO, CE, European Standards and ASTM endorsements. The qualification will put Iconic Medicare into an established manufacturer and exporter of high quality gloves and medical grade masks emblazoned with a proud ‘Made in Malaysia’ symbol.

In Iconic Medicare, we emphasize on Good Manufacturing Practice (GMP) where all our manufacturing systems follow ISO 13485:2016, an International standard for Medical Devices Quality Management System. We are committed to produce products which are consistent in quality and reliable to our customers. All our staffs are specially trained to operate the manufacturing facilities based on strict criteria and our products are produced in a clean room which complies to ISO 14644‑1 standard.

Iconic Medicare Sdn Bhd, IMED is a fully owned subsidiary of Iconic Worldwide Berhad, a public listed company listed in Bursa Malaysia.

The total investment of RM155.51 million will be used for land acquisition of a 5.5 acres heavy industries land in Batu Kawan, Penang, construction of a new manufacturing facility and installation and commission of production lines.

A total of 22 production lines comprising 12 glove‑dipping lines and 10 mask production lines will be installed and expected to yield a minimum production capacity of 3.1 billion pieces of gloves a year and 222.7 million pieces of face masks a year inclusive of 12 million N95 grade disposable surgical masks.

All facilities will operate according to world‑class manufacturing standards with full quality control measures ensuring hygiene and safety requirements in order to qualify for ISO, CE, European Standards and ASTM endorsements. The qualification will put Iconic Medicare into an established manufacturer and exporter of high quality gloves and medical grade masks emblazoned with a proud ‘Made in Malaysia’ symbol.

In Iconic Medicare, we emphasize on Good Manufacturing Practice (GMP) where all our manufacturing systems follow ISO 13485:2016, an International standard for Medical Devices Quality Management System. We are committed to produce products which are consistent in quality and reliable to our customers. All our staffs are specially trained to operate the manufacturing facilities based on strict criteria and our products are produced in a clean room which complies to ISO 14644‑1 standard.

• Medical Pantry with free flow of beverages and snacks
• Sports
• Continuous Training and Development
• Uniforms
• Birthday Celebration
• Insurance