Customer Service Crew (Based at Shah Alam)

Private Advertiser; Shah Alam; On-site; MYR 22,000 - 36,000; Full time

Job summary

BattleKart Kuala Lumpur is seeking a Customer Service Crew based at Shah Alam to welcome guests, explain packages, handle bookings, and ensure a first-class experience from arrival to departure.

You will manage cashier duties, assist with reservations, coordinate with operations, and maintain clean front desk and lounge areas while supporting the arena team.

Qualifications

• Fresh graduates welcome; SPM holders may apply.
• Good communication in English and Malay; extra languages a plus.
• Experience in customer service or cashier preferred.
• Willing to work weekends, holidays, and rotate shifts.
• Familiarity with POS or computer systems is an advantage.

Responsibilities

• Welcome guests and provide first-class customer service at the front desk.
• Handle cashier transactions and operate POS system accurately.
• Assist with bookings and session operations.
• Maintain cleanliness of front desk and lounge areas.
• Coordinate with arena operations and safety briefings.

Skills

Communication skills

Fluent English

Malay language

Multilingual advantage

POS familiarity

Education

SPM holders

Tools

POS systems

Job description

Customer Service Crew (Based at Shah Alam)

A. First-Class Customer Service Standard

• Welcome and greet every guest warmly, delivering a first-class BattleKart experience from arrival to departure.
• Provide accurate, up-to-date information on packages, rates, and BattleKart's signature game modes.
• Explain the BattleKart concept and augmented-reality experience clearly to guests who are new to the brand.
• Conduct or support pre-session briefings with guests on safety rules, go-kart handling and SOP, in coordination with the arena/floor operations team.
• Maintain a polished, presentable, professional, and energetic front-of-house presence at all times.

B. Cashier & Routine Transactions

• Manage the cashier counter and process all sales transactions (cash, card, e-wallet) accurately using the POS system and back end portal.
• Perform daily cash handling, reconciliation, and reporting in line with company procedure.
• Issue receipts and process adjustments strictly according to policy.
• Handle retail, merchandise, and package add-on sales as required.
• Cross cover with floor team when required.

C. Opening & Closing Procedures

• Carry out daily opening procedures — counter and systems setup, float verification, and readiness checks.
• Carry out daily closing procedures — end-of-day cash reconciliation, reporting, and secure handover.
• Ensure the front desk, lounge, and customer areas are neat, clean, and fully ready for operations at open and close.

D. Booking & Reservation Assistance

• Assist walk-in and end to end online customers with session bookings, follow up, schedule changes, and package selection.
• Coordinate booking and session timing with the operations/track team to manage guest flow and capacity.
• Confirm booking details, manage waitlists, and proactively communicate any delays or changes to guests.
• Manage all incoming calls and BattleKart KL's official communication channels (phone, WhatsApp Business, email) for customer enquiries, feedback, and support requests.
• Respond attentively and courteously to all guest questions, requests, and concerns, escalating to the Duty/Branch Manager where needed.
• Manage phone calls and company communication channels for customer enquiries and support.
• Follow up proactively with guests to ensure satisfaction throughout their visit.
• Provide secretarial, administrative, and inventory support as and when required.

F. Arena Floor & Operations Duties

• Conduct pre-session briefing to driver/customer, safety rules, go-kart handling and standard procedure.
• Assist with daily opening and closing, operations and any maintenance required.
• Ensuring arena safety standards are adhered to throughout each session.
• Assist with additional duties arena and facility maintenance as required.
• Manage and guide customers into the arena.
• The Hybrid anchor of the role cross cover handling front desk, briefing, assisting customers/guests when required.

G. Support / General

• Cleaning standards (Arena floor and area, front desk and cashier area, customer/common lounge area, briefing area, and staff room).
• Waste management and equipment care, including projection equipment.
• Coordination with operations/front desk during events or peak hours.

Job requirements

• SPM holders and fresh graduates are welcome to apply.
• Good communication skills and fluent English and Malay (Mandarin, Cantonese and other languages are a plus; energetic, friendly, and guest-focused personality.)
• Prior customer service or cashier experience preferred; familiarity with POS / computer systems is an advantage.
• Hardworking, proactive, and helpful, with strong integrity, honesty, and high commitment to the job.
• Able to work across multiple departments when required. Multi-skilled workforce model.
• Able to work as part of a team, and comfortable working weekends, peak season, and public holidays.
• Shift-based schedule and rotation based on 45 working hours per week (5 working days, 2 off days).
• Open to both male and female applicants.
• Familiarity with the entertainment, leisure, hospitality, or tourism industry is an advantage.
• Willing and excited to be part of BattleKart Kuala Lumpur's operations founding team — the first BattleKart center in Asia.

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What can I earn as a Customer Service Representative