Executive Customer Service (Contact Centre)

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

AEON Credit Service (M) Berhad is seeking an Executive Customer Service (Contact Centre) in Malaysia. The role focuses on handling customer requests, inquiries, and complaints promptly, while ensuring compliance with internal policies and BNM requirements.

The candidate should have SPM/STPM/Diploma/Degree, with 1–2 years CC experience, strong communication and interpersonal skills, and the ability to work under pressure with flexible hours.

Qualifications

• Possess SPM / STPM / Diploma / Degree in relevant disciplines. Fresh graduates are also encouraged to apply.
• Minimum 1 to 2 years’ experience in Contact Centre operation.
• Strong interpersonal skills and customer oriented.
• Technical knowledge in Contact Centre field.
• Knowledge of PC and proficiency in MS Office.
• Ability to work under pressure and flexible working hours.
• Good communication skills are a must in order to communicate well with merchants and customers.
• Ability to identify and rectify problems.
• Good command of local dialects will be an additional advantage.

Responsibilities

• Attend to customer requests, inquiries and complaints promptly and professionally.
• Ensure operations comply with internal policy, guidelines and BNM requirements.
• Analyze, review and recommend solutions to improve process efficiency and service standards.
• Handle customer calls, complaints and inquiries efficiently and courteously.
• Drive for First Call Resolution for customer grievances within specified time frames.
• Work in a team environment and support multitasking with flexible hours/days.
• Proactively address customer needs and resolve problems.
• Coordinate with various departments to maintain goodwill and resolve issues.

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Flexibility

Local dialects

MS Office

Call centre operations

Education

SPM/STPM/Diploma/Degree

Fresh graduates encouraged

Tools

MS Office

Job description

Executive Customer Service (Contact Centre)

To ensure customer requests, inquiries and complaints are attended to and responded in timely manner as indeed to provide excellent customer service.

To ensure the operation are in compliance with internal policy and guidelines as well as BNM requirements.

To ensure the individual KRA and contribute to the department's overall KRA.

To analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.

To handle customer calls, complaints, and enquiries efficiently, courteously and professionally.

Drive for First Call Resolution for any customer grievances within specified time frame.

To work in a team environment and support each other in multitasking & flexible working hours/days.

Proactive in attending to customer's needs & solving their problem.

Communicate with various departments in order to maintain goodwill and to solve customer's problems.

Job Requirement:

Possess SPM / STPM / Diploma / Degree in relevant disciplines.Fresh graduates are also encouraged to apply.

Minimum 1 to 2 years’ experience in Contact Centre operation.

Strong interpersonal skills and customer oriented.

Technical knowledge in Contact Centre field.

Knowledge of PC and proficiency in MS Office.

Ability to work under pressure and flexible working hours.

Good communication skills are a must in order to communicate well with merchants and customers.

Ability to identify and rectify problems.

Good command of local dialects will be an additional advantage.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Call Centre Representative?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• How many years of experience do you have in the Contact Centre Industry?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

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What can I earn as a Customer Service Call Centre Representative