Customer Service Coordinator

MITSUBISHI ELEVATOR MALAYSIA SDN BHD; Petaling Jaya; On-site; MYR 33,000 - 58,000; Full time

Job summary

Mitsubishi Elevator Malaysia Sdn Bhd is seeking a Customer Service Coordinator to join the Service team. You will be the first point of contact for customers calling the service hotline, collect information, and coordinate with Technicians and Supervisors to ensure prompt resolution.

Fresh graduates are welcome, with training provided. The role involves answering calls, recording details, dispatching technicians, maintaining records, and generating daily and service-related reports.

Qualifications

• Diploma or Degree in any relevant field.
• Fresh graduates are encouraged to apply.
• Candidates with experience in customer service, call centre, coordination or administrative work will have an added advantage.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Answer customer hotline calls and respond to enquiries in a professional and timely manner.
• Record customer information and service request details accurately.
• Coordinate with Service Technicians and Supervisors on breakdown and service requests.
• Dispatch technicians and create work orders through the Company’s CRM/internal systems.
• Monitor and follow up on open cases to ensure timely response and resolution.
• Update service call status and maintain accurate information in the system.
• Prepare daily CBS call reports and other service-related reports.
• Check and maintain call records to ensure incoming calls are properly recorded and documented.
• Communicate with internal teams on customer requests and outstanding cases.
• Assist with general administrative work, documentation and filing when required.

Skills

Customer service

Coordination

Administration

Communication

Education

Diploma or Degree

Tools

CRM

Job description

We are looking for a friendly, responsible and customer-focused Customer Service Coordinator to join our Service team.

You will be the first point of contact for customers who call our service hotline. Your main role is to understand the customer’s issue, record the necessary information, coordinate with our Service Technicians and Supervisors, and follow up to ensure the case is attended to promptly.

If you enjoy communicating with people, coordinating tasks and solving problems, we would love to hear from you.

Fresh graduates are encouraged to apply. Training and guidance will be provided.

What You’ll Be Doing

Answer customer hotline calls and respond to enquiries in a professional and timely manner.

Record customer information and service request details accurately.

Coordinate with Service Technicians and Supervisors on breakdown and service requests.

Dispatch technicians and create work orders through the Company’s CRM/internal systems.

Monitor and follow up on open cases to ensure timely response and resolution.

Update service call status and maintain accurate information in the system.

Prepare daily CBS call reports and other service-related reports.

Check and maintain call records to ensure incoming calls are properly recorded and documented.

Communicate with internal teams on customer requests and outstanding cases.

Assist with general administrative work, documentation and filing when required.

What We’re Looking For

Diploma or Degree in any relevant field.

Fresh graduates are encouraged to apply.

Candidates with experience in customer service, call centre, coordination or administrative work will have an added advantage.

Good communication skills in English and Bahasa Malaysia.

Friendly, patient and comfortable communicating with customers over the phone.

Comfortable using computers and able to learn new systems and applications quickly.

Able to handle information accurately and prepare basic reports.

Organised, responsible and able to manage multiple tasks and follow up on outstanding matters.

Able to remain calm and professional when handling urgent service or breakdown calls.

Able to work independently as well as part of a team.

Willing to work on shifts, standby or after-office-hour arrangements when required.

If you are a good communicator, comfortable using systems and enjoy helping customers, we’d love to hear from you.

Mitsubishi Elevator Malaysia Sdn Bhd

Mitsubishi Elevator Malaysia Sdn Bhd was established in 1972 by Mitsubishi Electric Corporation of Japan to sell its lifts & escalators. For the past 50 years, Mitsubishi Elevator Malaysia (MELM for short) has grown to become one of the leading elevator and escalator multinational companies. MELM has also achieved ISO 9001:2015 and OHSAS 18001:2007 certifications with branches and service centres throughout Malaysia & Brunei. Our mission is to provide quality products and services, maintaining professionalism and ensuring a safe working and living environment for our employees and society.

Our notable projects comprises of: Light Rail Transit (LRT), Kuala Lumpur International Airport (KLIA), Berjaya Times Square, Grand Hyatt KL, Equatorial KL, Sunway Pinnacle, Infineon HQ, Sunway Resort Hotel and many more.

Company History & Milestones

On February 1, 2021, the Mitsubishi Electric Group celebrated its 100th year anniversary. Its slogan “Changes for the Better” encapsulates all that we stand & aspire – a brighter future for the society, industry & everyday life through various innovations. For the past 100 years, we have helped create a brighter tomorrow globally through our leading‑edge technologies.

What can I earn as a Customer Service Coordinator