Customer Service Coordinator

SUPER MICRO COMPUTER MALAYSIA SDN. BHD.; Johor; On-site; MYR 42,000 - 66,000; Full time

Job summary

SUPER MICRO COMPUTER MALAYSIA SDN. BHD. is seeking a Customer Service Coordinator to manage RMA operations, coordinate requests, process returns, and keep customers informed.

The role supports order administration, shipping coordination, documentation, and continuous process improvements to deliver efficient customer service and operational excellence. You will support order administration, shipping coordination, documentation, and drive continuous process improvements for efficient service and

Qualifications

• Diploma or Bachelor’s Degree in related fields mentioned.
• 2+ years of experience in RMA, customer service, order management or logistics.
• Strong communication and coordination abilities with customers and vendors.
• Familiarity with ISO standards and QMS is a plus.

Responsibilities

• Manage RMA operations and process requests.
• Open, inspect, and track RMA packages and returns.
• Communicate status with customers, vendors, and internal teams.
• Support order administration and shipping documentation.
• Maintain daily reports and documentation.
• Coordinate parts transfers between departments and buildings.
• Ensure cleanliness of receiving dock and warehouse.

Skills

Communication skills

English fluency

Customer service

Organizational skills

Coordination

Ability to work under pressure

Hardware knowledge

ISO/QMS understanding

Education

Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistic Management, Engineering, Information Technology, or related fields

Tools

SAP

Oracle

Microsoft Office

ERP/CRM familiarity

Job description

The Customer Service Coordinator is responsible for managing Return Merchandise Authorization (RMA) operations, coordinating customer requests, processing product returns, and ensuring timely communication with customers, vendors, and internal teams. This role supports order administration, shipping coordination, documentation, and continuous process improvement to deliver efficient customer service and operational excellence.

What will be your task:

Incoming RMA packages login, receiving.

Open RMA packages and perform physical and visual inspection.

Keeping track of return record and follow up on related process with vendors.

Review and process RMA requests and check status for customers.

Receives phone calls, answers questions, communicates directly with customers on RMA issues.

Handling shipping process for RMA packages.

Organize and maintain cleanliness at receiving dock and warehouse at all time

Assist in parts transferring in between departments and buildings.

Maintain daily reports and documents handling.

What can helped you succeed:

Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistic Management, Engineering, Information Technology, or related fields. Candidates with relevant certificates with valuable experience in customer service field will be considered.

Ideally candidates shall have at least 2 years of experience in RMA, customer service, order management, logistics or related functions.

Good understanding in RMA processes, ISO Standards and QMS is an added advantage.

Proficient in Microsoft Office (Excel, Word, Outlook) and familiar with ERP/CRM systems (e.g., SAP, Oracle) is a plus.

Knowledge of computer hardware/components will be an added advantage in handling RMA process.

Effective communication and coordination skills with the ability to interact effectively with customers, vendors and internal stakeholders.

Meticulous, well-organized, and able to work under pressure to meet deadlines; ability to work independently will be an added advantage.

Fluency in English is required; multilingual ability and prior experience working in a Taiwan business culture will be considered an advantage.

What can I earn as a Customer Service Coordinator

Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.

Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.