Customer Service & Community Engagement Manager

Sime Darby Property; Klang City; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sime Darby Property is seeking a capable professional to assist in day-to-day Customer Service operations, community engagement, and administrative coordination within the Township/CSS team. The role involves handling customer enquiries, managing CSR events, and supporting handover and defect rectification processes.

The ideal candidate has a degree in a related field and 4–5 years of relevant experience, with strong communication skills and the ability to engage with residents and local

Qualifications

• Must have experience in managing customer service operations.
• Strong communication and interpersonal skills are required.
• Experience in community engagement and CSR is desirable.

Responsibilities

• Assist the TCS Manager in managing day-to-day Customer Service operations.
• Ensure customer enquiries, requests, complaints, and feedback are handled promptly and professionally.
• Monitor service standards and ensure the team delivers positive customer experience; handle escalations as needed.
• Coordinate CSR events and engagement sessions with residents; identify and engage local entrepreneurs.
• Prepare IOMs and approval papers for events, donations and sponsorships; represent TCS or Township in meetings related to Customer Service.
• Direct and support initiatives related to customer service and township activities as delegated by the TCS Manager.
• Oversee handover processes and defect rectification works; manage CSOs and Technical Supervisors in handover units to purchasers.

Skills

Customer service

Stakeholder management

Communication

Education

Degree in related field

Job description

Sime Darby Property is seeking a capable professional to assist in day-to-day Customer Service operations, community engagement, and administrative coordination within the Township/CSS team. The role involves handling customer enquiries, managing CSR events, and supporting handover and defect rectification processes.

The ideal candidate has a degree in a related field and 4–5 years of relevant experience, with strong communication skills and the ability to engage with residents and local