Customer Service (Banking)

Aisling Group; Kuala Lumpur; On-site; MYR 40,622 - 48,657; Full time

Benefits offered by this job

Medical insurance

Fixed & Shift allowance

30 days annual leave

Optical & Medical benefits

KPI bonuses

Job summary

A customer service provider in Kuala Lumpur is seeking a Banking Customer Service Representative. The role involves managing inbound calls for international customers, resolving issues, and retaining professional relationships. Candidates must have proficiency in English and be willing to work in shifts and travel to KL City. The position offers comprehensive benefits including medical insurance, allowance, and KPI bonuses. The salary range is up to RM 4,000, based on experience.

Qualifications

• Fluent in spoken and written English.
• Ability to work on a rotational shift.
• Willing to travel to KL City area.

Responsibilities

• Handle inbound calls for international customers.
• Resolve customer issues and problems.
• Maintain professional relationships with customers and brands.

Skills

Professional spoken English

Customer service skills

Problem-solving

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Customer Service (Banking)

Job Responsibilities:

• Inbound calls for international customers
• Resolve customer issues & problems
• Retain professional relationships with customers and brands

Requirements:

• Professional spoken English (spoken, written & read)
• Work on rotational shift
• Willingness to travel to KL City area

Benefits:

• Medical insurance
• Fixed & Shift allowance
• 30 days annual leave
• Optical & Medical benefits
• KPI bonuses

Salary range: Up to RM 4,000 depending on years of experience