Customer Service Automation Engineer

Serac Group; Klang City; On-site; MYR 60,000 - 90,000; Full time

Job summary

Serac Group is seeking a Customer Service Technical Manager to lead the design, testing and optimization of automated electrical systems for customers in Malaysia. You will manage end-to-end engineering processes, assign tasks, plan FAT, and ensure robust control systems and BOM accuracy.

Travel to sites for installation and commissioning is expected. The role requires strong analytical, communication, and problem-solving skills, along with readiness to collaborate across departments and with

Qualifications

• Degree or Diploma in Mechanical, Electrical or Electronic Engineering.

Responsibilities

• Lead machine electrical panel design and automation Work from concept to completion.
• Break down engineering tasks and allocate resources.
• Prepare machine startup and testing plans for FAT.
• Design electrical circuits and justify with calculations.
• Size electrical components per project requirements with calculations.
• Ensure electrical diagrams & BOMs are accurate and up-to-date.
• Develop new control system architecture as needed.
• Produce machine feature control sequences and site installation guides.
• Provide technical support to Production and troubleshoot customer issues.
• Coordinate with customers on installation and upgrade plans.

Skills

Analytical skills

Communication skills

Organised

Proactive

Willing to travel

Self-motivated

Education

Bachelor/Diploma in Mechanical/Electrical/Electronic Engineering

Tools

B7R

ISA Graf

Siemens

Allen Bradley

MD Dynamics

SmartTeam

Job description

Line Reporting

Customer Service Technical Manager

Mission

In charge of designing, testing and optimizing automated systems for end customers to help businesses improve processes, save costs, and achieve better outcome.

Main Tasks

• To lead machine electrical panel design & automation works from start to finish of the engineering process.

• To break down engineering tasks among the allocated resources for each machine as when required.

• To prepare machine startup & testing planning to suite machine FAT date.

• To carry out electrical circuit detail design and able to justify the design with calculation and other design basic.

• To select and size appropriate electrical components to suite project requirement with the engineering calculation and supporting documents.

• To ensure electrical diagrams & BOMs are completed within allowable time schedule.

• To generate new control system architecture as when required.

• To generate new machine feature control sequence flow chart as when required.

• To review and ensure Electrical BOMs are accurate and updated all the time.

• To prepare machine program, control system, safety program and HMI program as per project requirement.

• To startup machine, program testing, troubleshooting and fine tuning in production floor as per planning.

• To support machine installation and commissioning at site as when required.

• To update and compile electrical diagrams & information into PLM after FAT.

• To prepare machine site installation guide for any leftover electrical & automation works after FAT.

• To support presales User Requirement Specification (URS) review and budget costing as when required.

• To initiate and prepare standard operating procedures and work instructions for electrical circuit designs and machine control system.

• To provide technical support to Production department on any engineering issues and to troubleshoot any complaint by customers.

• To create, enhance and maintain a pool of electrical design database and standard program database that could be used as and when required for other projects.

• To lead a working group in the Continuous Improvement Project and report its progress as when assigned.

• To participate in process improvement activities that promotes business excellence through cross functional activities, in collaboration with other departments.

• To manage customers’ expectations.

• To support customers remotely and at site on engineering, upgrades & troubleshooting of customer’s problem.

• To coordinate internally and externally with customers on installation and upgrading plans.

• To carry out any other duties that maybe assigned by the management from time to time.

Information Technology

• Windows OS and Microsoft 365.

• Programming Software – B7R, ISA Graf, Siemens, Allen Bradley etc.

• CRM Software – MD Dynamics

• PLM Software – SmartTeam

Competences & Qualifications

• Degree/Diploma in any discipline preferably in Mechanical/Electrical/Electronic Engineering.

• 5 to 10 years related work experience preferably in original equipment manufacturing or maintenance.

• Experience in developing machine electrical panel and control system from conceptual ideas until full completion of machine with full ais of engineering calculations.

• Good knowledge of electrical circuit design, design standards, techniques, procedures, simulation and standard components selection.

• Able to read and understand electrical diagram and process flow chart.

• Good analytical and problem-solving skill.

• Must be willing to travel.

• Well organised, proactive and self-motivated.

• Excellent communication and interpersonal skills.