Customer Service Assistant 客服

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Jora Malaysia is seeking a Customer Service Representative to provide professional support to international clients. You will handle inquiries, follow up on cases, and ensure issues are resolved within the company SLA.

Responsibilities include live chat, email support, CRM data entry, and collaboration with Operations, Payments, and Compliance teams. Fluency in English and Mandarin is required; additional languages are a plus.

Qualifications

• Excellent verbal and written communication in English and Mandarin.
• Strong customer service orientation with problem solving.
• Ability to remain calm under pressure and multitask.
• Proficiency with CRM systems and data entry.

Responsibilities

• Provide timely and professional customer support via live chat, email, and other channels.
• Handle inquiries related to accounts, deposits & withdrawals, platform usage, and general services.
• Ensure customer requests are resolved within the required SLA.
• Take ownership of cases and follow up until resolution.
• Escalate urgent or complex cases to relevant internal teams.
• Maintain accurate customer interaction and case records in the CRM system.
• Work closely with Operations, Payment, Compliance, and other teams to resolve issues.
• Identify common customer issues and suggest improvements to processes.
• Follow company policies, procedures, and compliance requirements.

Skills

Communication

CRM proficiency

Multitasking

Attention to detail

Problem solving

Tools

CRM systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Customer Service Representative to provide professional and efficient support to our international clients. You will handle customer inquiries, follow up on cases, and ensure issues are resolved within the company’s required Service Level Agreement (SLA).

What you'll be doing

• Provide timely and professional customer support via live chat, email, and other support channels.
• Handle customer inquiries related to accounts, deposits & withdrawals, platform usage, and general services.
• Ensure customer requests are responded to and handled within the required SLA.
• Take ownership of customer cases and follow up until resolution.
• Escalate urgent or complex cases to the relevant internal teams.
• Maintain accurate customer interaction and case records in the CRM system.
• Work closely with Operations, Payment, Compliance, and other teams to resolve customer issues.
• Identify common customer issues and suggest improvements to customer service processes.
• Follow company policies, procedures, and compliance requirements.

What we're looking for

• Excellent verbal and written communication skills in both English and Mandarin (Oversea Client)
• Additional language skills are highly preferred, especially Mandarin, Arabic, Russian, Portuguese, Spanish, Uzbek, or other international languages.
• Strong customer service orientation with a passion for problem-solving
• Ability to remain calm under pressure and multitask effectively
• Strong attention to detail and data entry skills
• Proficiency in using customer relationship management (CRM) systems

About us

We are a leading provider of cutting-edge digital solutions.We have rapidly grown to become a trusted partner for businesses across various industries. Our mission is to empower our clients with innovative technology that drives their success. We are a dynamic, collaborative team committed to excellence and continuous improvement.