Customer Service Assistant

M-Link System (M) Sdn Bhd; Petaling Jaya; On-site; MYR 42,000 - 72,000; Full time

Job summary

M̄Link System (M) Sdn Bhd is seeking a warranty service specialist to maintain customer satisfaction by verifying claims and processing warranties in Malaysia’s IT sector. You will work closely with suppliers and internal teams to ensure policy compliance and timely resolution of issues.

The role requires ERP familiarity, strong problem-solving, leadership, and the ability to manage multiple priorities in a fast-paced environment. Join a growing distributor with a focus on after-sales excellence.

Qualifications

• Minimum 1 year of warranty or after-sales experience in IT.
• Strong problem-solving and organizational skills.
• Excellent communication and leadership abilities.
• Experience with ERP systems and inventory software is advantageous.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong analytical and reporting skills.

Responsibilities

• Verify warranty eligibility and process claims.
• Communicate with customers about claims, repairs and inquiries.
• Maintain warranty records and inventory tracking.
• Liaise with suppliers and manufacturers on defective products.
• Ensure compliance with company policies and quality standards.
• Provide timely and effective warranty service management.

Skills

Problem-solving

Organizational skills

Communication skills

Leadership abilities

Analytical and reporting

Tools

ERP systems

Inventory management software

Job description

These roles are crucial for maintaining customer satisfaction and upholding the reputation of the brand.

Verifying warranty eligibility, processing claims, and ensuring compliance with company and manufacturer policies.

Communicating with customers regarding claims, repairs, and warranty inquiries.

Handling warranty claims and returns, ensuring timely and effective processing.

Basic product or technical knowledge is required, especially in IT-related industry.

Demonstrating excellent problem-solving skills to address and resolve warranty-related issues.

Maintain accurate product warranty records, reports, and inventory tracking.

Liaise with suppliers and manufacturers regarding defective products and warranty claims.

Ensure compliance with company policies and quality standards.

Requirements

Minimum 1 year of experience in warranty service management, after-sales service, or operations management in IT-related industry.

Strong problem-solving and organizational skills.

Excellent communication and leadership abilities.

Experience with ERP systems and inventory management software is an advantage.

Ability to work in a fast-paced environment and manage multiple priorities.

Strong analytical and reporting skills.

M-Link's Background:

Founded in 1989 by Ms. Jane Tay, M-Link began serving Malaysia’s growing IT sector. Incorporated in 1995 as M-Link System (M) Sdn Bhd (335133-T), the company has become a leading IT product distributor. With strong dealer support and a curated product range, M-Link stands out for distribution excellence. Trusted by top IT vendors, it partners with leading brands to deliver the latest solutions. Today, M-Link operates six strategic branches nationwide.

Our Commitment:

We always commit to be the best-in-class distribution company in Malaysia by offering end-to-end solutions at competitive pricing, fast delivery, sound technical support and excellent after sales service.

M-Link's Background:

Founded in 1989 by Ms. Jane Tay, M-Link began serving Malaysia’s growing IT sector. Incorporated in 1995 as M-Link System (M) Sdn Bhd (335133-T), the company has become a leading IT product distributor. With strong dealer support and a curated product range, M-Link stands out for distribution excellence. Trusted by top IT vendors, it partners with leading brands to deliver the latest solutions. Today, M-Link operates six strategic branches nationwide.

Our Commitment:

We always commit to be the best-in-class distribution company in Malaysia by offering end-to-end solutions at competitive pricing, fast delivery, sound technical support and excellent after sales service.