Customer Service Agent (Banking/Trading/Brokerage) -Immediate Hiring

TRANSCOSMOS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 39,000; Full time

Benefits offered by this job

Night shift allowance up to 300

Mandarin language allowance 500

Job summary

TRANSCOSMOS (MALAYSIA) SDN. BHD. is hiring a Call Centre Agent for Digital Banking support across Singapore market.

The role involves handling inquiries via calls, live chat, and email, resolving issues and guiding customers through digital banking services. The position requires a minimum diploma, 1 year of customer service experience in financial services, and strong English communication with Mandarin as a bonus.

Qualifications

• Educational background: Diploma in any field; SPM holders with strong communication skills are encouraged to apply.
• Experience: Minimum 1 year in customer service in a contact centre; 1 year in financial services (trading/banking/fintech) preferred.
• Communication: Fluent in English; Mandarin proficiency is an added advantage.
• Customer-oriented: Empathetic, patient and responsive to customer needs.
• Multitasking: Able to manage multiple requests and follow-ups efficiently.
• Problem solving: Able to identify issues and coordinate with internal teams.

Responsibilities

• Serve as primary contact across calls, live chat, and email.
• Assist customers with login issues, transfers, payments, accounts, and fraud cases.
• Provide timely solutions and follow-up to ensure resolution.
• Meet individual and team KPIs for service levels and customer satisfaction.
• Escalate complex cases to relevant teams and maintain accurate records.

Skills

English fluency

Mandarin knowledge

Customer focus

Education

Diploma or SPM

Job description

Customer Service Agent (Banking/Trading/Brokerage) -Immediate Hiring

Position Title : Call Centre Agent (Digital Banking- Supporting Singapore Market)

Intake: 30 November 2026

Salary: 3000-3500 basic + upto 300 Night shift Allowance+ KPI Incentive (Depending on experience)

Extra RM 500 Language Allowance for those whom ABLE TO SPEAK MANDARIN LANGUAGE)

Shift: 24/7 rotational shift, rotational offdays

As a Call Centre Agent, you will be the main point of contact for customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues, and providing accurate information related to digital banking services, while maintaining a positive and professional demeanour.

B. Key Responsibilities

• Serve as the primary point of contact for customers, handling interactions across multiple channels including calls, live chat, and email.


• Assist customers with account‑related matters such as login issues, navigation, fund transfers, payment inquiries, as well as accounts, credit card services, and fraud/scam‑related cases, including scam intervention support and guidance on next steps.


• Provide appropriate solutions and alternatives in a timely manner, and follow up with customers to ensure resolution.


• Achieve individual and team Key Performance Indicators (KPIs) such as service levels, quality, and customer satisfaction.


• Escalate complex cases (e.g. technical issues, disputes, or suspected fraud) to the relevant teams.


• Maintain accurate records of customer interactions and update systems accordingly.


• Ensure compliance with internal policies, communication procedures, and data confidentiality requirements.


• Support outbound communications where required (e.g. follow‑ups, verification, reminders).


• Perform other related duties as assigned by management.

C. Qualifications

• Educational Background: Minimum Diploma in any field. SPM holders with strong communication skills and relevant working experience are also encouraged to apply.


• Experience: Minimum 1 year of customer service experience in a contact centre environment. At least 1 year experience in the financial services industry (e.g. Trading, Brokerage, banking, digital banking, fintech, or insurance) is required.


• Communication: Fluent in spoken and written English; proficiency in Mandarin is an added advantage.


• Customer-Oriented: Empathetic, patient, and responsive to customer needs.


• Multitasking: Able to manage multiple service requests and follow‑ups efficiently.


• Problem Solving: Able to identify issues and coordinate with internal teams for timely resolution.


• Attention to Detail: Able to handle sensitive financial information with accuracy and care.


• Others: Comfortable handling high‑volume interactions across calls, chat, and email.


• Others: Willing to work on 24/7 rotational shifts, including weekends and public holidays.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Do you have customer service experience? Have you worked in a call centre before? How would you rate your English language skills? How many years' experience do you have as a Banking Customer Service Representative? How much notice are you required to give your current employer? How would you rate your Mandarin language skills?

Facilities Management & Outsourced Services 1,001-5,000 employees

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.

Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).

Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.

Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.

Transcosmos aims to be the \"Global Digital Transformation Partner\" of our clients, supporting the clients' transformation by leveraging digital technology, responding to the ever changing business environment.

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.

Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).

Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.

Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.

Transcosmos aims to be the \"Global Digital Transformation Partner\" of our clients, supporting the clients' transformation by leveraging digital technology, responding to the ever changing business environment.

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What can I earn as a Customer Service Representative