AI Trainer (Ecommerce Project)

TRANSCOSMOS (MALAYSIA) SDN. BHD.; Kuala Lumpur; Sur place; MYR 42 000 - 66 000; Plein temps

Résumé du poste

TRANSCOSMOS (MALAYSIA) SDN. BHD. is seeking an AI Trainer to support the development of an intelligent, player-facing chatbot for a US-market game.

If you are passionate about gaming, understand player behavior, and have experience training AI or NLP systems to deliver immersive in-game support, this role is for you. You will annotate data, monitor metrics, and help improve coverage and resolution rates. Proficiency in MS Office and fluent English and Malay are expected, along with a proactive,

Qualifications

• Diploma or higher required.
• Minimum 6 months of experience in call centre customer service, AI, or chatbot training preferred.
• Proficiency in MS Office (Word, Excel, PowerPoint) for documentation and analysis.
• Fluent in English and Malay; strong professional communication.

Responsabilités

• Guide AI model training through annotation.
• Analyse logs and user feedback to improve coverage and resolution rates.
• Monitor KPIs and evaluation metrics for AI products.
• Deliver reports and insights based on findings.

Connaissances

Bilingual English-Malay

Attention to detail

Self-motivated

Formation

Diploma or higher

Outils

MS Office

Description du poste

We're seeking an AI Trainer to support the development of an intelligent, player-facing AI chatbot for a leading US-market game. This role is ideal for someone passionate about gaming, understands player behavior, and has experience in training AI or NLP systems to deliver immersive and helpful in-game support or interaction.

Key responsibilities

Guide AI model training through annotation

Employ data-driven methodology to analyse logs and user feedback to enhance coverage, resolution rate, and customer satisfaction of AI products

Recommend and monitor KPIs and evaluation metrics for AI products

Deliver detailed reports and insightful analysis based on findings

Conduct User Acceptance Testing (UAT) for newly implemented features

Review and update knowledge base for chatbot and help centre

About you

Possess at least Diploma and above, in any field

Minimum 6 months of experience in call centre customer service, AI, or Chatbot Training is highly preferred

Proficiency in Microsoft Office Suite – Strong working knowledge of Word, Excel, and PowerPoint for documentation, data analysis, and reporting

Bilingual Communication Skills – Proficiency in both English and Malay, with the ability to communicate effectively in a professional setting

Adaptability & Learning Agility – A proactive learner with the ability to adapt quickly to a fast-paced and dynamic work environment

Self-Motivated & Independent – A highly energetic individual who can work autonomously while maintaining a high level of productivity

Strong Attention to Detail – Meticulous and detail-oriented, ensuring accuracy and compliance with platform governance standards

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.

Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).

Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.

Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.

Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.

Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).

Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.

Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.

Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.

Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.