Customer Service Agent

Zeoniq Malaysia Sdn Bhd; Muar; On-site; MYR 24,000 - 36,000; Full time

Job summary

Zeoniq Malaysia Sdn Bhd is seeking a customer support specialist in Muar to handle enquiries via phone, WhatsApp and email. You will explain system features and assist customers with usage and basic issues, coordinating with the technical team for timely resolutions.

The role requires strong communication skills and a customer-focused mindset, with documentation and follow-up responsibilities. Based in Muar, you will contribute to smooth system adoption and reliable customer service,

Qualifications

• Diploma or degree in Business Administration or IT-related field.
• Minimum CGPA of 2.90 and above.
• Strong communication skills in English and other local languages.
• Willing to be based in Muar.

Responsibilities

• Handle customer enquiries via phone, WhatsApp and email.
• Provide clear and accurate explanation of system features.
• Assist customers with system usage and basic issue handling.
• Coordinate with technical team for timely resolution.
• Maintain proper documentation and follow-up.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Team coordination

Education

Diploma or degree in Business Administration or IT

Job description

• Handle customer enquiries via phone, WhatsApp and email
• Provide clear and accurate explanation of system features
• Assist customers with system usage and basic issue handling
• Coordinate with technical team for timely resolution
• Maintain proper documentation and follow-up

Candidate Requirements:

• Diploma or Degree in Business Administration or IT-related field.
• Minimum CGPA of 2.90 and above
• Good communication skills in English and other local languages
• Strong interpersonal and problem-solving skills
• Responsible, organized and customer-oriented
• Willing to be based in Muar