Customer Service Agent

SLS Bearings (Malaysia) Sdn Bhd; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Working hours: 8.30am-5.30pm, Mon-Fri

Career growth opportunities

Training provided

Full-time position

Job summary

SLS Bearings (Malaysia) Sdn Bhd is seeking a Customer Service Assistant to help ensure customer satisfaction and maintain positive relationships with clients. This role involves handling inquiries, resolving issues, and promoting a positive brand image.

The position requires excellent communication, problem-solving abilities, and a customer-centric approach. Join a young, energetic team and collaborate with internal departments across PJ, Melaka, Tampoi, and Ipoh to serve customers effectively.

Qualifications

• Excellent communication skills.
• Strong problem-solving abilities.
• Customer-centric mindset and service orientation.

Responsibilities

• Interact with customers via phone, email, WhatsApp, and social media to provide prompt, professional assistance.
• Respond to inquiries, concerns, and complaints in a timely and courteous manner.
• Identify customer needs and offer appropriate solutions and recommendations.
• Handle and resolve issues, escalating complex cases to senior staff when needed.
• Stay updated on product knowledge, industry trends, and company updates to assist customers effectively.
• Collaborate with internal teams such as sales, marketing, and technical support to address queries.
• Check and prepare customer DO and invoice and arrange for delivery.
• Support multiple working locations: PJ, Melaka, Tampoi, Ipoh.

Skills

Communication

Customer focus

Problem solving

Multichannel support

Tools

CRM software

Job description

Customer Service

We are for a young and energetic

We are for a young and energetic Customer Service Assistant plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.

What will you be expected to do?

• Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.
• Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
• Stay updated on product knowledge, industry trends, and company updates to better assist customers
• Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
• Check and prepare customer DO and Invoice & arrange for delivery
• Multiple working location:
• PJ
• Melaka
• Tampoi
• Ipoh

Benefits

• Working hours : 8.30am-5.30pm, (Mon - Fri)
• EFP/Sosco
• Work life balance & Nice Working Environment
• Young and Passionate Team
• Full time position available
• Outstanding career growth & Development opportunities
• Training and guidance on job training will be provided
• Annual Leave