Customer Service & Admin Executive (Junior/ Senior)

Good Times DIY Baking Studio; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Professional development

Fun & collaborative environment

Career advancement

Job summary

Good Times DIY baking studio in Kuala Lumpur is seeking a Customer Service & Admin Executive (Junior/Senior) to ensure a seamless and delightful experience for customers across outlets.

You will handle inquiries via WhatsApp, email and social media, manage bookings and calendars, prepare quotations, design posters in Canva, and support administrative tasks as the company grows. This role offers career progression to studio management and a dynamic, collaborative team.

Qualifications

• Possess diploma or degree.
• Excellent interpersonal skills, with the ability to interact with customers in a friendly and professional manner.
• Proven experience in Customer Service; Retail Management System is a plus.
• Good administrative and organizational skills with attention to detail.
• Excellent time management skills and ability to prioritize within a busy workload.
• Initiative to work with a minimum of supervision.
• Good communication skills in English, Malay; Mandarin is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via WhatsApp, website chat, email, Facebook, and Instagram.
• Summarize customer bookings and communicate relevant information to each outlet.
• Manage Google Calendar for daily appointment bookings across all outlets.
• Communicate with customers to plan event details.
• Engage with walk-in customers, promoting company products and services.
• Generate quotations or tax invoices for customers in a timely and accurate manner.
• Maintain simple bookkeeping by recording expenses and organizing receipts.
• Design eye-catching posters and birthday invitation cards using Canva.
• Arrange for regulatory requirements and services for outlets (business licenses, pest control, etc.).
• Assist in launching and managing the new membership mobile application and enhanced systems.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Education

Diploma or degree

Tools

Canva

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service & Admin Executive (Junior/ Senior)

We are seeking a highly capable and customer-focused Customer Service & Admin Executive (Junior/ Senior) to join our growing team at Good Times DIY baking studio in Kuala Lumpur. As a key member of our administrative and client services team, you will play a vital role in ensuring a seamless and exceptional experience for our customers.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via WhatsApp, website chat, email, Facebook, and Instagram.

Summarize customer bookings received through WhatsApp and the website, and communicate relevant information to each outlet.

Manage Google Calendar for daily appointment bookings across all outlets.

Communicate with customers to plan out event details.

Actively engage with walk-in customers, promoting company products and services

Administrative Tasks:

Generate quotations or tax invoices for customers in a timely and accurate manner.

Maintain simple bookkeeping by accurately recording expenses in the system and organizing corresponding receipts.

Design eye-catching posters and birthday invitation cards using Canva software

Manage arrangement for various regulatory requirement & services for outlets, such as business license, pest control etc.

Undertake other company-related administrative tasks to ensure smooth operations.

System & Process Improvement:

Assist in launching and managing the new membership mobile application and creating enhanced system for the company, providing support for customers and internal teams.

Requirements:

Possess diploma or degree in any field.

Excellent interpersonal skills, with the ability to interact with customers in a friendly and professional manner

Proven experience in Customer Service, Retail Management System is a plus.

Good administrative and organizational skills with attention to detail.

Excellent time management skills and ability to prioritize within a busy workload.

Initiative to work with a minimum of supervision.

Good communication skills, both written and verbal in English, Malay and Mandarin (optional but is a plus).

Competitive salary and performance-based bonuses.

Opportunities for professional development.

A fun, dynamic and collaborative work environment.

Career Advancement to become Studio Management Team

About us

Good Times DIY baking studio is a thriving business that offers an exciting and unique baking experience for individuals, families and corporate groups. Our mission is to inspire creativity, foster community and share our love of baking with our customers.

With a rapidly growing customer base and exciting expansion plans, this is an excellent opportunity to join a dynamic and successful company.