Customer Service & Admin Executive

Eurokars Group Indonesia; Tanjong Malim; On-site; MYR 27,000 - 40,000; Full time

Job summary

Eurokars Group Indonesia is seeking a Showroom Host in Tanjong Malim, Malaysia to greet customers, take orders, serve refreshments and maintain showroom standards.

The role covers office administration, CRM tasks, event support, data entry and reporting, with Saturday shifts as part of a 5-day week. Fluency in English and Mandarin is preferred, along with MS Office skills.

Experience in hospitality or automotive sectors is an advantage.

Qualifications

• Good communication skills and fluency in English and Mandarin.
• Proficient with MS Office: Word, Excel, PowerPoint.
• Pleasant personality with a positive attitude.
• Self-motivated; able to work independently and in a team.
• Experience in hospitality, automotive, or luxury sectors is a plus.

Responsibilities

• Showroom hostess duties: greet customers, take orders, serve drinks and refreshment, clear wares after service.
• Handle showroom and office administration: ordering supplies and dispatching documents.
• Maintain showroom cleanliness and update sales materials in customer lounge and showroom.
• Answer phone calls and manage general inquiries; basic email etiquette.
• Track showroom traffic and prepare reports; conduct CRM tasks for gifts and dispatches.

Skills

Communication skills

English & Mandarin

MS Office

Hospitality mindset

Team player

Independent worker

Tools

MS Office

Job description

This role requires the candidate to work on Saturdays as part of a 5-day work week. The designated off days for this position will be every Wednesday and Sunday each week.

Responsibilities

• Assume the role of a Showroom Host, to greet customers, take order and serve them drinks and refreshments. To clear the serve wares after customer leaves


• Office administration includes ordering of showroom and office supplies such as beverages, refreshments and office stationeries


• Ensure overall cleanliness of the showroom and all showroom operating standards, ie. daily checks on the requirements for showroom display cars


• Responsible for updating of sales materials at the customer lounge and showroom; replenish them materials when they run low


• To attend to phone calls and general phone enquiries


• Basic phone and email ethics


• To track showroom traffic and reporting


• Day-to-day mailing and dissemination of direct mailers, via mails or electronic means, to prospects and customers


• Office administration such as ensuring office documents are dispatched to different department


• To take on some CRM roles such as preparation of gifts to customers and prospects and arrange for dispatch


• To help at Rolls-Royce events


• Keep abreast with brand and market news and competitors' news


• Taking meeting minutes


• Assist in preparation and submission of ad hoc reports


• Customer Relationship Management: Day-to-Day updates and data-entry


• The Management may assign any other suitable duties from time to time

Candidate Qualities

• Good communications skills. Proficiency in both English and Mandarin


• Knowledge in MS Office such as Words, Excel and Powerpoint


• Pleasant personality with a positive attitude


• Self-motivated. Able to work independently as well as a good team player


• Prior experience in hospitality/ automotive industry/ high-end luxury industry or hospitality will be an advantage