CUSTOMER SERVICE ADMIN

Private Advertiser; Iskandar Puteri; On-site; MYR 39,000 - 58,000; Full time

Job summary

PS GLOBAL LOGISTICS SDN. BHD. is seeking a proactive Customer Service Executive to handle job orders, coordinate with the Operations team, and deliver frontline support to clients in our logistics and transport environment.

You will ensure accurate system updates and maintain strong communication while assisting with import/export tasks as part of a collaborative team with a 5.5-day schedule.

Qualifications

• Degree in Business or equivalent.
• Basic understanding of customer service principles and logistics workflows.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Strong communication and attention to detail.

Responsibilities

• Input job orders into the system before execution by the Ops Team.
• Track vessel ETAs and monitor container usage to support operations.
• Answer calls professionally and handle inquiries efficiently.
• Respond to customer emails clearly and professionally.
• Assist with processing of import and export jobs.
• Support other ad-hoc administrative duties as required.

Skills

Customer service basics

Logistics workflows

Communication skills

Attention to detail

Education

Degree in Business or equivalent

Tools

Microsoft Office

Job description

Customer Service Admin (Logistics | 5.5-Day Work Week)

Co : PS GLOBAL LOGISTICS SDN. BHD.

Work Schedule : 5.5 Days

Join our company in the logistics and transport sector!
We're looking for a proactive and detail-oriented Customer Service Executive to handle job order entries, coordinate with the Operations team, and provide frontline support to our valued clients. You will play a key role in ensuring smooth daily execution of container transport jobs through accurate system updates and communication.

Job Responsibilities:

Provide accurately job order into the system before execution by the Ops Team.

Perform timely administrative tasks to support operations (e.g., track and update vessel ETAs, monitor container usage)

Answer incoming calls professionally and handle inquiries efficiently

Respond to customer emails clearly and professionally

Support processing of import and export jobs

Assist with other ad-hoc administrative or support duties as required

Requirements:

Degree in Business or equivalent

Basic understanding of customer service principles and logistics workflows

Proficient in Microsoft Office (Excel, Outlook, Word)

Good communication skills (spoken and written)

Ability to multi-task and able to cope under pressure

Strong attention to detail and accuracy

Customer-oriented attitude with a team-first mindset

What can I earn as a Customer Service Administrator