Customer Service (Call Center)

Radii Global; Selangor; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Shift allowances

Benefits per policy

Job summary

Radii Global in Subang Jaya, Selangor, is hiring customer service professionals to support a range of enquiries and service needs. The role welcomes fresh graduates and experienced individuals, with a focus on communication, problem solving, and service coordination.

You will engage customers as a first point of contact, coordinate with internal teams, and ensure timely resolution of requests, while maintaining professionalism and empathy in a rotating shift environment.

Qualifications

• SPM, Diploma, or Degree qualification.
• Strong communication skills and a genuine interest in helping others.
• Previous experience in customer service, contact centers, healthcare, or hospital environments is an advantage.
• Fresh graduates with academic backgrounds in Medical Science, Biomedical Science, Biochemistry, Nursing, Healthcare, or related disciplines are welcome.
• Good interpersonal, organizational, and problem-solving skills.
• Comfortable using computers and handling routine data entry.
• Ability to manage multiple enquiries and work collaboratively.
• Willingness to work on a rotational shift schedule.
• Based in Subang Jaya, Selangor.
• Full-time position with rotational shifts.
• Weekend and public holiday shifts may be required.
• Shift allowances and other benefits may be available, subject to company policy.

Responsibilities

• Serve as a first point of contact for customers seeking assistance and information.
• Understand customer concerns and provide clear, accurate, and helpful responses.
• Manage service requests, feedback, and complaints with professionalism and empathy.
• Work closely with internal teams and relevant external parties to resolve enquiries.
• Track pending requests and follow up to ensure timely outcomes.
• Document customer interactions and update records in the relevant systems.
• Refer complex cases to the appropriate teams for further assistance.
• Contribute to a positive and consistent customer experience.

Skills

Strong communication

Problem solving

Interpersonal skills

Organizational skills

Team collaboration

Computer literacy

Education

SPM / Diploma / Degree qualification

Job description

Do you enjoy helping people, solving problems, and turning questions into positive experiences? We're looking for customer-focused individuals to join our team and provide reliable support across a range of customer enquiries and service needs.

Whether you're an experienced customer service professional or a fresh graduate ready to begin your career, this could be an opportunity to develop your communication, problem-solving, and service coordination skills.

What You'll Be Doing

• Serve as a first point of contact for customers seeking assistance and information.
• Understand customer concerns and provide clear, accurate, and helpful responses.
• Manage service requests, feedback, and complaints with professionalism and empathy.
• Work closely with internal teams and relevant external parties to resolve enquiries.
• Track pending requests and follow up to ensure timely outcomes.
• Document customer interactions and update records in the relevant systems.
• Refer complex cases to the appropriate teams for further assistance.
• Contribute to a positive and consistent customer experience.

What We're Looking For

• SPM, Diploma, or Degree qualification.
• Strong communication skills and a genuine interest in helping others.
• Previous experience in customer service, contact centers, healthcare, or hospital environments is an advantage.
• Fresh graduates with academic backgrounds in Medical Science, Biomedical Science, Biochemistry, Nursing, Healthcare, or related disciplines are welcome.
• Good interpersonal, organizational, and problem-solving skills.
• Comfortable using computers and handling routine data entry.
• Ability to manage multiple enquiries and work collaboratively.
• Willingness to work on a rotational shift schedule.
• Based in Subang Jaya, Selangor.
• Full-time position with rotational shifts.
• Weekend and public holiday shifts may be required.
• Shift allowances and other benefits may be available, subject to company policy.