CUSTOMER SERVICE

UPRIME ADVISORY; Kuala Lumpur; Remote; MYR 33,000 - 56,000; Full time

Job summary

UPRIME ADVISORY is seeking a proactive sales-focused professional in Malaysia to conduct texting and calling outreach, educate prospects on our processes and benefits, and guide them through the application process. The role supports remote work with a strong emphasis on achieving targets and maintaining detailed records of interactions.

The ideal candidate has experience in telemarketing or sales, excellent communication skills, and the ability to engage prospects over the phone.

Qualifications

• Experience in telemarketing, customer service, or sales.
• Excellent communication skills, verbal and written.

Responsibilities

• Conduct texting and calling to follow up with potential customers and introduce our service.
• Educate potential customers on the process, requirements, and benefits of working with us.
• Gather necessary information from prospects to assess eligibility and assist them in completing the application
• Follow up with interested prospects to answer questions, address concerns, and provide additional information as needed
• Maintain accurate and up-to-date records of all customer interactions and follow-up activities

Skills

Outbound outreach

Telemarketing

Customer service

Communication

Negotiation

Education

SPM or equivalent

Tools

CRM software

Job description

This role involves conducting outreach to potential customers through texting and calling to introduce services, educate prospects on processes and benefits, and guide them through application completion.

Key responsibilities

• Conduct texting and calling to follow up with potential customers and introduce our service
• Educate potential customers on the process, requirements, and benefits of working with us
• Gather necessary information from prospects to assess their eligibility and assist them in completing the application
• Follow up with interested prospects to answer questions, address concerns, and provide additional information as needed
• Maintain accurate and up-to-date records of all customer interactions and follow-up activities

About you

• Min SPM qualification; additional certifications in sales or customer service is a plus
• Previous experience in telemarketing, customer service, or sales
• Excellent communication skills, both verbal and written, with the ability to engage and build rapport over the phone
• Strong persuasive and negotiation skills to effectively present our services and convince potential customersli>
• Self-motivated and target-driven mindset, with the ability to work independently and remotely