Customer Service Executive / Clerk

Midea Scott & English Electronics Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 54,000; Full time

Job summary

Midea Scott & English Electronics Sdn Bhd in Kuala Lumpur is looking for a customer service representative to handle calls, provide information about products and services, and resolve customer questions.

You will maintain customer satisfaction, update records in the database, and ensure issues are resolved professionally while meeting daily targets in a fast-paced environment.

Qualifications

• Minimum SPM/STPM/Diploma or equivalent required.
• Experience in a call center or customer service is preferred.
• Excellent communication, verbal and written, required.
• Strong problem-solving and multitasking abilities expected.
• Able to work in a fast-paced environment with basic computer skills.

Responsibilities

• Answering inbound calls and making outbound calls to customers.
• Providing accurate information about products and services.
• Resolving customer complaints and issues in a timely and professional manner.
• Maintaining customer satisfaction by providing excellent customer service.
• Updating customer information in the database.
• Meeting daily and weekly targets.
• Escalating complex issues to the appropriate department.
• Ad hoc tasks assigned by supervisor.

Skills

Excellent communication

Problem solving

Multitasking

Basic computer skills

Fast-paced work

Call center experience

Education

Minimum SPM/STPM/Diploma or equivalent

Job description

To fully responsible on matters relating to Service Department, complaint calls and enquiries,

Answering inbound calls and making outbound calls to customers

Providing accurate information about products and services

Resolving customer complaints and issues in a timely and professional manner

Maintaining customer satisfaction by providing excellent customer service

Updating customer information in the database

Meeting daily and weekly targets

Following call center procedures and policies

Escalating complex issues to the appropriate department

To undertake any such assignment and duties as delegated by your Superior and Management from time to time.

Ad hoc task assigned by superior.

Qualifications and Experience

Minimum SPM/STPM/Diploma or equivalent

Previous experience in a call center or customer service role

Excellent communication skills, both verbal and written

Strong problem‑solving skills

Ability to work in a fast-paced environment

Basic computer skills

Ability to multitask and handle multiple calls simultaneously