Customer Service & Telemarketing Executive (English + Mandarin)

VPO Services Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Remuneration & Allowances

Work-Life Balance Environment

Public transport access

Medical & Insurance Coverage

Job summary

VPO Services Sdn Bhd in Kuala Lumpur is seeking a Customer Support Executive to maintain positive and professional interactions with customers while delivering timely support across calls, email, live chat, and social media.

The role welcomes fresh graduates with training; candidates should be fluent in Mandarin and English and have 1–2 years in a related field. Attractive remuneration and allowances are provided, with a convenient location and direct public transport access.

Qualifications

• Must possess at least Higher Secondary/STPM/A Level/Pre-U/Diploma,
• 1–2 years of working experience in a related field preferred; Fresh Graduates welcome with training.
• Languages: Mandarin and English (Good Written & Conversational Spoken)

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Handle customer concerns positively and professionally
• Provide timely support to customers through available communication channels (inbound, outbound calls, email, live chat, social media)
• Meet all key performance indicators set by the company and client

Education

Higher Secondary / STPM / A Level / Pre-U / Diploma

Job description

This is a customer support role focused on maintaining positive and professional interactions with customers while providing timely support across multiple communication channels.

About the role

This is a customer support role focused on maintaining positive and professional interactions with customers while providing timely support across multiple communication channels.

Job Highlights

• Attractive Remuneration + Allowances
• Fun, Work-Life-Balance Working Environment
• Convenient location with direct access to public transport

Key responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Handle customer concerns positively and professionally
• Provide timely support to customers through available communication channels (inbound, outbound calls, email, live chat, social media)
• Meet all key performance indicators set by the company and client

About you

• Possess at least a Higher Secondary/STPM/A Level/Pre-U/Diploma qualification
• 1 or 2 years of working experience in a related field preferred, however Fresh Graduates are welcome and training will be provided
• Required languages: Mandarin and English (Good Written & Conversational Spoken)

We are a leading Business Process Outsourcing (BPO) company, providing customer-centric business process services. Our network of delivery centers are spread across South East Asia, Singapore, the Philippines, Taiwan and China.

At VPO, our THREE main pillars are:

Virtue: Moral excellencePrestige: To possess high reputationOutstanding: We aim to provide outstanding results

Our mission is to achieve customer excellence with sustainable talent development.

OUR SERVICES PORTFOLIO INCLUDES:

We help our clients optimize business processes by providing customized Business Process Outsourcing (BPO) services. We offer wide range of services throughout the customer lifecycle, which include:

Customer CareBusiness SupportTroubleshootingCustomer ManagementData Processing & Transaction Processing

We endeavor to transform from being an outsourcing company to a trusted business partner – by keeping our focus on delivering value. We focus on improving customer experience, simplifying business processes, increasing productivity and creating a positive revenue impact.

Perks and benefits Allowances, Medical & Insurance Coverage, Performa

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