CUSTOMER SERVICE

Jobstreet Malaysia; Bayan Lepas; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a customer service oriented individual to handle inquiries and provide timely assistance. You will coordinate with internal teams and agents to resolve requests and support work permit applications, keeping customers updated on progress.

The role requires excellent communication in English and Bahasa Malaysia; Mandarin is an added advantage. Fresh graduates are encouraged to apply, with opportunities to grow in customer service, recruitment, or foreign worker management.

Qualifications

• Strong communication and interpersonal skills.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Able to work independently or as part of a team.
• Fresh graduates are welcome to apply.
• Experience in customer service, recruitment, or foreign worker management is advantageous.

Responsibilities

• Handle customer enquiries and provide timely assistance and follow-up.
• Coordinate with internal departments and agents on customer requests.
• Assist with work permit applications, documentation, and status follow-up.
• Keep customers updated on recruitment, work permit, and service progress.
• Handle complaints and coordinate with teams to resolve issues.
• Maintain accurate customer records and communications.

Skills

Communication skills

English

Bahasa Malaysia

Mandarin (advantage)

Teamwork

Independent work

Fresh graduates welcome

Customer service experience

Recruitment / foreign worker knowledge

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle customer enquiries and provide timely assistance and follow-up.

Coordinate with internal departments, agents, and relevant authorities on customer requests.

Assist with work permit applications, documentation, and application status follow-up.

Keep customers updated on recruitment, work permit, and service progress.

Handle customer complaints and coordinate with relevant teams to resolve issues.

Maintain proper customer records, documents, and communication records.

Build and maintain good relationships with existing customers.

Ensure customer requests are handled professionally and within the required timeline.

Perform other customer service and administrative duties as assigned.

REQUIREMENTS

• Good communication and interpersonal skills.
• Able to communicate in English and Bahasa Malaysia. Mandarin is an added advantage.
• Able to work independently and as part of a team.
• Fresh graduates are encouraged to apply.
• Experience in customer service, recruitment, or foreign worker management will be an added advantage.