Customer Sales & Order Specialist

Habibi Boutique (M); Ipoh; On-site; MYR 39,000 - 58,000; Full time

Job summary

Jora Malaysia in Ipoh is seeking a proactive customer service advocate to respond to inquiries across WhatsApp, TikTok and social media, and to provide accurate product details and pricing. You will also update orders, assist walk-in customers with selections and purchases, process orders, maintain sales records, and help keep boutique operations running smoothly.

The role emphasizes friendly customer interactions, accurate order handling, and reliable record-keeping to support ongoing sales

Qualifications

• Experience in customer service or sales.
• Proficient in written and spoken English; multitasking across platforms.

Responsibilities

• Respond to customer inquiries via WhatsApp, TikTok, and social media.
• Provide product details, pricing, and order updates.
• Assist walk-in customers with product selection and purchases.
• Process and check customer orders accurately.
• Maintain sales records and customer database.
• Handle customer issues related to orders, delivery, or products.
• Keep all files and records well-organized.
• Assist with daily boutique operations and other related tasks.
• Maintain a positive sales relationship to ensure future sales.

Skills

Customer service

Social media communication

Product knowledge

Order processing

Job description

Jora Malaysia in Ipoh is seeking a proactive customer service advocate to respond to inquiries across WhatsApp, TikTok and social media, and to provide accurate product details and pricing. You will also update orders, assist walk-in customers with selections and purchases, process orders, maintain sales records, and help keep boutique operations running smoothly.

The role emphasizes friendly customer interactions, accurate order handling, and reliable record-keeping to support ongoing sales