Customer Success & Operations Executive

FLORAL CLOUD; Johor Bahru; On-site; MYR 33,000 - 50,000; Full time

Job summary

Jora Malaysia is seeking a proactive individual to respond promptly to customer enquiries via WhatsApp, Email, TikTok Shop, Shopee, Facebook and Instagram, and to manage after-sales support including returns, exchanges and warranty enquiries.

In Operations and Administration, you will process daily orders, coordinate with warehouse and logistics partners, prepare invoices and PO, monitor stock, maintain records, and support reporting and supplier coordination in a fast-paced environment.

Qualifications

• Diploma or Bachelor's Degree is required.
• 1-3 years working experience.
• Good communication in English and Mandarin.
• Familiar with Microsoft Office / Google Workspace.
• Detail-oriented and organised.
• Able to multitask in a fast-paced environment.

Responsibilities

• Respond promptly to customer enquiries via WhatsApp, Email, TikTok Shop, Shopee, Facebook and Instagram.
• Handle after-sales support including returns, exchanges and warranty enquiries.
• Maintain high customer satisfaction and response time.
• Process and manage daily customer orders.
• Coordinate with warehouse and logistics partners for order fulfilment.
• Prepare invoices, delivery orders and purchase orders.
• Monitor stock availability and coordinate replenishment.
• Ensure accurate inventory records.
• Maintain customer database and sales records.
• Assist in preparing operational reports.
• Coordinate with suppliers and service providers.
• Support daily administrative tasks.

Skills

Communication skills

Multitasking

Detail-oriented

Organised

English & Mandarin

Education

Diploma or Bachelor's Degree

Tools

Microsoft Office

Google Workspace

Job description

Jora Malaysia is seeking a proactive individual to respond promptly to customer enquiries via WhatsApp, Email, TikTok Shop, Shopee, Facebook and Instagram, and to manage after-sales support including returns, exchanges and warranty enquiries.

In Operations and Administration, you will process daily orders, coordinate with warehouse and logistics partners, prepare invoices and PO, monitor stock, maintain records, and support reporting and supplier coordination in a fast-paced environment.