Customer Retention & Success Specialist

Novatech Solution Sdn.Bhd.; Kuching; On-site; MYR 33,000 - 56,000; Full time

Job summary

Novatech Solution Sdn.Bhd. in Kuching, Sarawak is seeking a Customer Retention Specialist to join our expanding team.

You will regularly follow up with existing customers, monitor usage and satisfaction, and maintain clear, friendly communication to resolve inquiries. The role emphasizes after-sales support, handling complaints, gathering feedback, and building long-term customer relationships with sincerity and professionalism.

Qualifications

• Basic communication skills in English (Mandarin/Bahasa Melayu an added advantage).
• Strong communication and active listening skills.
• Passionate about building and maintaining long-term customer relationships.

Responsibilities

• Regularly follow up with existing customers to check on product/service usage and satisfaction.
• Maintain clear and friendly communication to answer customer inquiries promptly.
• Assist in resolving customer issues and complaints effectively.
• Provide reliable after-sales support and gather valuable customer feedback for service improvement.

Skills

Customer communication

Active listening

Relationship building

Problem solving

English basics

Job description

Novatech Solution Sdn.Bhd. in Kuching, Sarawak is seeking a Customer Retention Specialist to join our expanding team.

You will regularly follow up with existing customers, monitor usage and satisfaction, and maintain clear, friendly communication to resolve inquiries. The role emphasizes after-sales support, handling complaints, gathering feedback, and building long-term customer relationships with sincerity and professionalism.