Customer Relationship Executive (CRE)

Private Advertiser; Malacca City; On-site; MYR 39,000 - 61,000; Full time

Job summary

Proton 3S Centre is seeking a Customer Relationship Executive (Sales & Service) to manage customer communications, follow-ups, and service coordination. You will engage with prospects on enquiries, quotations, test drives and leads, and remind customers of servicing and appointments.

The role focuses on post-sale engagement, feedback collection, and nurturing long-term relationships while working closely with Sales and Service teams to enhance the customer experience.

Qualifications

• SPM, Diploma or equivalent qualification; Marketing, Business Administration or Customer Service qualifications are an advantage.
• Experience in customer service, telemarketing, CRM, sales support or appointment coordination is preferred.
• Excellent telephone etiquette, communication and interpersonal skills.
• Comfortable making outbound calls, sending follow-up messages and communicating with customers professionally.
• Organised, patient, proactive and able to manage multiple follow-up tasks.

Responsibilities

• Manage customer communications and follow-ups for both Sales and Service departments.
• Contact prospective customers to follow up on enquiries, quotations, test drives and sales leads.
• Remind existing customers of upcoming servicing, maintenance schedules and appointments.
• Conduct post-sales and post-service follow-ups to gather feedback and measure customer satisfaction.
• Coordinate service bookings, appointment confirmations, rescheduling and customer reminders.
• Maintain and update customer databases, contact details, interaction histories and follow-up records.
• Assist in customer retention initiatives, promotional campaigns, service reminders and customer engagement activities.
• Identify customer concerns and coordinate with the relevant department to ensure timely resolution.
• Monitor customer feedback, complaints and recurring issues, escalating them to the appropriate personnel when necessary.
• Support customer satisfaction surveys, reporting and customer retention programmes.
• Work closely with Sales Advisors, Service Advisors and management to improve the overall customer experience.

Skills

Telephone etiquette

Communication

Interpersonal skills

Customer focus

Organised

Education

SPM/ Diploma

Tools

CRM systems

Spreadsheets

Job description

Job Title: Customer Relationship Executive (Sales & Service)

Ready to join Proton 3S Centre ?

Key Responsibilities

Manage customer communications and follow-ups for both Sales and Service departments.

Contact prospective customers to follow up on enquiries, quotations, test drives and sales leads.

Remind existing customers of upcoming servicing, maintenance schedules and appointments.

Conduct post-sales and post-service follow-ups to gather feedback and measure customer satisfaction.

Coordinate service bookings, appointment confirmations, rescheduling and customer reminders.

Maintain and update customer databases, contact details, interaction histories and follow-up records.

Assist in customer retention initiatives, promotional campaigns, service reminders and customer engagement activities.

Identify customer concerns and coordinate with the relevant department to ensure timely resolution.

Monitor customer feedback, complaints and recurring issues, escalating them to the appropriate personnel when necessary.

Support customer satisfaction surveys, reporting and customer retention programmes.

Work closely with Sales Advisors, Service Advisors and management to improve the overall customer experience.

Handle customer information responsibly and maintain confidentiality.

Requirements

SPM, Diploma or equivalent qualification; Marketing, Business Administration or Customer Service qualifications are an advantage.

Experience in customer service, telemarketing, CRM, sales support or appointment coordination is preferred.

Excellent telephone etiquette, communication and interpersonal skills.

Comfortable making outbound calls, sending follow-up messages and communicating with customers professionally.

Organised, patient, proactive and able to manage multiple follow-up tasks.

Basic computer skills and familiarity with spreadsheets or CRM systems are an advantage.

Customer-oriented mindset with a genuine interest in building long-term customer relationships.

Why Join Us?

Play a meaningful role in customer satisfaction and business growth.

Gain exposure to both sales and after-sales service operations.

Develop valuable skills in customer relationship management, communication and retention.

EPF / SOCSO / EIS

Working Days

Monday to Saturday (Sunday off)

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Relations Executive?
• Do you have experience in a sales role?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• Do you have experience in a role which requires relationship management experience?