AUTOMOBILE CUSTOMER RELATION EXEC (CRE)

MARCHE AUTO SDN BHD; Johor Bahru; On-site; MYR 28,000 - 61,000; Full time

Job summary

MARCHE AUTO SDN BHD is seeking a Customer Relations Executive to manage service reminders, bookings, and customer inquiries in a fast-paced environment at our Johor Bahru location.

The role involves handling escalations, maintaining customer databases, and building strong rapport to ensure high satisfaction. Prior call centre or customer service experience is preferable.

Qualifications

• Experience in handling customer relations and service quality.
• Strong communication and problem-solving abilities.

Responsibilities

• Conduct service reminders to customers via SMS and calls.
• Coordinate and record customer appointment bookings and plan capacity.
• Handle customer concerns, analyze root causes and drive improvements.
• Ensure customer database is updated promptly and securely.
• Develop and maintain good rapport to achieve high customer satisfaction.

Skills

Customer service

Call centre experience

Communication skills

Problem solving

Tools

CRM software

Job description

Conduct Service Reminders to customers through SMS and calls to ensure consistent service intake

Coordinate and record customer appointment bookings and plan capacity to ensure a smooth operation flow.

Handle customer's concerns, analyze root cause and take improvement activities.

Ensured customer database wasConduct Service Reminder to customers updated promptly and protected at all times through constant monitoring.

Continuously strive to develop and maintain good rapport with customers and achieve high customer satisfaction.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Relations Executive?
• Do you have customer service experience?
• Have you worked in a call centre before?

What can I earn as a Customer Relations Executive