Customer Relations Exec: Sales & Service

Private Advertiser; Malacca City; On-site; MYR 39,000 - 61,000; Full time

Job summary

Proton 3S Centre is seeking a Customer Relationship Executive (Sales & Service) to manage customer communications, follow-ups, and service coordination. You will engage with prospects on enquiries, quotations, test drives and leads, and remind customers of servicing and appointments.

The role focuses on post-sale engagement, feedback collection, and nurturing long-term relationships while working closely with Sales and Service teams to enhance the customer experience.

Qualifications

• SPM, Diploma or equivalent qualification; Marketing, Business Administration or Customer Service qualifications are an advantage.
• Experience in customer service, telemarketing, CRM, sales support or appointment coordination is preferred.
• Excellent telephone etiquette, communication and interpersonal skills.
• Comfortable making outbound calls, sending follow-up messages and communicating with customers professionally.
• Organised, patient, proactive and able to manage multiple follow-up tasks.

Responsibilities

• Manage customer communications and follow-ups for both Sales and Service departments.
• Contact prospective customers to follow up on enquiries, quotations, test drives and sales leads.
• Remind existing customers of upcoming servicing, maintenance schedules and appointments.
• Conduct post-sales and post-service follow-ups to gather feedback and measure customer satisfaction.
• Coordinate service bookings, appointment confirmations, rescheduling and customer reminders.
• Maintain and update customer databases, contact details, interaction histories and follow-up records.
• Assist in customer retention initiatives, promotional campaigns, service reminders and customer engagement activities.
• Identify customer concerns and coordinate with the relevant department to ensure timely resolution.
• Monitor customer feedback, complaints and recurring issues, escalating them to the appropriate personnel when necessary.
• Support customer satisfaction surveys, reporting and customer retention programmes.
• Work closely with Sales Advisors, Service Advisors and management to improve the overall customer experience.

Skills

Telephone etiquette

Communication

Interpersonal skills

Customer focus

Organised

Education

SPM/ Diploma

Tools

CRM systems

Spreadsheets

Job description

Proton 3S Centre is seeking a Customer Relationship Executive (Sales & Service) to manage customer communications, follow-ups, and service coordination. You will engage with prospects on enquiries, quotations, test drives and leads, and remind customers of servicing and appointments.

The role focuses on post-sale engagement, feedback collection, and nurturing long-term relationships while working closely with Sales and Service teams to enhance the customer experience.