Customer Relationship Consultant (Telesales)

StarHub; Petaling Jaya; On-site; MYR 45,000 - 73,000; Full time

Job summary

StarHub is seeking a Customer Relationship Consultant (Telesales) in Malaysia to manage inbound calls, promote our products, and build strong customer relationships over the phone. You will handle sales, salvage and termination inquiries, provide accurate product information, and proactively upsell services while maintaining high professionalism.

You will also conduct outbound sales calls, identify customer needs, follow up on leads, and pursue daily to monthly targets as part of a KPI-driven

Qualifications

• Proven experience in telesales, customer service, or a related role (telecommunication industry experience is a plus).
• Strong verbal communication and active listening skills.
• Ability to handle high call volumes while maintaining quality and professionalism.
• Goal-oriented mindset with the ability to handle objections and close deals effectively.
• Excellent problem-solving skills and a customer-first mindset.
• Highly motivated and sales driven individual who is also an excellent team player.
• Proficient in using CRM systems, telecommunication tools, and Microsoft Office applications.

Responsibilities

• Handle inbound sales, salvage & termination inquiries, promoting products and building relationships over the phone.
• Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Provide accurate product information, pricing, and solutions to meet customer needs.
• Proactively upsell and cross-sell additional StarHub services.
• Maintain accurate customer records in the CRM system, documenting interactions.
• Conduct outbound sales calls to promote telecommunication products/services.
• Identify customer needs and provide tailored solutions; follow up on leads from campaigns or referrals.
• Meet or exceed daily, weekly, and monthly sales targets as per KPI standards.

Job description

Customer Relationship Consultant (Telesales)

Inbound Call Management:
Handle Sales, Salvage & Termination hotline inquiries, promoting our products and services, providing prompt and professional responses to customer questions in closing sales, perform steps in salvaging customer and building strong customer relationships over the phone.
Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
Provide accurate product information, pricing, and solutions to meet customer needs.
Proactively perform upselling and cross-selling of additional Starhub services.
Maintain accurate customer records in the CRM system, ensuring all interactions are documented.

Outbound Sales Activities:
Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages).
Identify customer needs and provide tailored solutions that meet their requirements.
Proactively perform upselling and cross-selling of additional telecommunication services.
Follow up on leads generated through marketing campaigns, referrals, or inquiries.
Achieve or exceed individual and team daily, weekly, and monthly sales targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard

Qualifications

Proven experience in telesales, customer service, or a related role (telecommunication industry experience is a plus).

Strong verbal communication and active listening skills.

Ability to handle high call volumes while maintaining quality and professionalism.

Goal-oriented mindset with the ability to handle objections and close deals effectively.

Excellent problem-solving skills and a customer-first mindset.

Highly motivated and sales driven individual who is also an excellent team player.

Proficient in using CRM systems, telecommunication tools, and Microsoft Office applications.

What can I earn as a Customer Relations Officer