Customer Relations Specialist – Fast, Friendly Retail Support

IKEA; Batu Kawan; On-site; MYR 12,000 - 21,000; Full time

Job summary

IKEA Malaysia Batu Kawan is seeking a cheerful and customer-focused team member to deliver a joyful shopping experience. You will help ensure the department runs fast and cost-effectively, listen to customers, and resolve issues with empathy while supporting store operations during peak periods.

We value a friendly attitude, a willingness to learn, and the ability to work in a vibrant retail environment, including rotating shifts and weekend work, to serve customers across our IKEA stores in

Qualifications

• Possess cheerful, pleasant personality with a positive mindset.
• Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
• Physically fit with hands-on approach.
• Meticulous with an eye for details and follow-up skill.
• Strong team player and able to work in a fast-paced working environment.
• Comfortable to handle basic food preparation.
• Able to work on rotating shiftsand support retail operations during peak periods on public holidays & weekends.

Responsibilities

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.
• Be helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
• I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
• I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escape an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.

Skills

Cheerful personality

Customer service mindset

Sales driven

Team player

Attention to detail

Physically fit

Food preparation basics

Job description

IKEA Malaysia Batu Kawan is seeking a cheerful and customer-focused team member to deliver a joyful shopping experience. You will help ensure the department runs fast and cost-effectively, listen to customers, and resolve issues with empathy while supporting store operations during peak periods.

We value a friendly attitude, a willingness to learn, and the ability to work in a vibrant retail environment, including rotating shifts and weekend work, to serve customers across our IKEA stores in