IKEA Batu Kawan : Part Time Customer Relations Officer (Services) (20 Hours per week)

IKEA; Batu Kawan; On-site; MYR 12,000 - 21,000; Full time

Job summary

IKEA Malaysia Batu Kawan is seeking a cheerful and customer-focused team member to deliver a joyful shopping experience. You will help ensure the department runs fast and cost-effectively, listen to customers, and resolve issues with empathy while supporting store operations during peak periods.

We value a friendly attitude, a willingness to learn, and the ability to work in a vibrant retail environment, including rotating shifts and weekend work, to serve customers across our IKEA stores in

Qualifications

• Possess cheerful, pleasant personality with a positive mindset.
• Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
• Physically fit with hands-on approach.
• Meticulous with an eye for details and follow-up skill.
• Strong team player and able to work in a fast-paced working environment.
• Comfortable to handle basic food preparation.
• Able to work on rotating shiftsand support retail operations during peak periods on public holidays & weekends.

Responsibilities

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.
• Be helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
• I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
• I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escape an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.

Skills

Cheerful personality

Customer service mindset

Sales driven

Team player

Attention to detail

Physically fit

Food preparation basics

Job description

Company description

IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.

IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my

Job description

About the job

• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
• Ensure that customers’ issues are handled efficiently and with empathy.
• Actively working towards fulfilling the four tasks of the store.

Your assignment

• I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
• I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
• I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
• I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
• I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escape an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.

Qualification

• Possess cheerful, pleasant personality with a positive mindset.
• Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
• Physically fit with hands-on approach.
• Meticulous with an eye for details and follow-up skill.
• Strong team player and able to work in a fast-paced working environment.
• Comfortable to handle basic food preparation.
• Able to work on rotating shiftsand support retail operations during peak periods on public holidays & weekends.