Customer-Focused Sales Associate - Home Furnishings

IKEA; Seremban; On-site; MYR 22,000 - 38,000; Full time

Job summary

IKEA Malaysia is seeking a customer-focused team member to assist shoppers, advise on home solutions, and maintain store standards. You will contribute to a positive experience by sharing product knowledge and offering available services. The role emphasizes selling skills, stock control, and collaboration in a fast-paced environment.

Ideal candidates are confident, enthusiastic, and able to work with others, organizing their own tasks and prioritising customer needs with a sense of urgency.

Qualifications

• Proven ability to actively sell by engaging visitors and customers.
• Create satisfied customers through friendly, confident interactions.
• Approach people politely and maintain a cheerful attitude.
• Collaborate effectively with others in a team environment.
• Organise own work and manage time efficiently.
• Work with a high sense of urgency to meet store needs.
• Take personal initiatives and work with minimal supervision.

Responsibilities

• Actively approach customers, identify needs and advise on best home solutions.
• Keep area clean, tidy, priced and fully stocked to support a positive shopping experience.
• Share knowledge of the IKEA product range with customers and colleagues.
• Promote store services to help customers make informed choices.
• Maximise sales while maintaining profitability by focusing on topselling items.
• Handle cashiering tasks as part of daily store operations.
• Order the right amount of stock and refill when stock arrives.

Skills

Active selling

Customer satisfaction

Approaching people

Teamwork

Time management

Urgency awareness

Initiative

Job description

IKEA Malaysia is seeking a customer-focused team member to assist shoppers, advise on home solutions, and maintain store standards. You will contribute to a positive experience by sharing product knowledge and offering available services. The role emphasizes selling skills, stock control, and collaboration in a fast-paced environment.

Ideal candidates are confident, enthusiastic, and able to work with others, organizing their own tasks and prioritising customer needs with a sense of urgency.