Customer Relations Executive

Zura Charge Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Job summary

Zura Charge Sdn Bhd is seeking a proactive Customer Service/Relations Assistant to handle inquiries, complaints, and service requests for EV charging services in Kuala Lumpur. You will work closely with operations and technical teams to ensure smooth customer experiences.

Fresh graduates encouraged; 1–2 years experience advantageous. Proficient in MS Office; fluent in English and Bahasa Malaysia; Mandarin helpful. CRM familiarity and strong organizational skills required.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing, Communications, or a related field.
• Fresh graduates are encouraged to apply; candidates with 1–2 years of experience in customer service or customer relations will have an added advantage.
• Proficient in Microsoft Office applications, particularly Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills in English and Bahasa Malaysia. Mandarin proficiency is an added advantage.
• Strong interpersonal and customer relationship management skills.
• Ability to handle customer inquiries, complaints, and service requests professionally and efficiently.
• Strong problem-solving skills with the ability to remain calm under pressure.
• Highly organized with excellent multitasking and time management abilities.
• Familiarity with CRM systems or customer support platforms is an added advantage.
• Positive attitude, customer-focused mindset, and willingness to learn.
• Ability to work independently as well as collaboratively in a team environment.
• Attention to detail and ability to maintain accurate customer records and documentation.

Responsibilities

• Serve as the primary point of contact for customers, property managements, and business partners regarding EV charging services.
• Build and maintain strong relationships with customers by providing timely and professional support.
• Respond to customer inquiries, feedback, and complaints via phone, email, WhatsApp, and other communication channels.
• Coordinate with the Operations and Technical teams to resolve customer issues efficiently.
• Follow up with customers to ensure a positive service experience and high satisfaction levels.
• Maintain accurate customer records and update the CRM system.
• Assist customers with account registration, charging services, and payment-related inquiries.
• Monitor customer feedback and recommend improvements to enhance service quality.
• Prepare customer service reports and ...
• Support customer engagement initiatives and perform other duties assigned by management.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

English

Bahasa Malaysia

CRM systems

Customer service

Teamwork

Problem solving

Education

Business Administration

Customer Service

Marketing

Communications

Tools

CRM systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing, Communications, or a related field.

Fresh graduates are encouraged to apply; candidates with 1–2 years of experience in customer service or customer relations will have an added advantage.

Proficient in Microsoft Office applications, particularly Microsoft Excel, Word, and PowerPoint.

Excellent verbal and written communication skills in English and Bahasa Malaysia. Mandarin proficiency is an added advantage.

Strong interpersonal and customer relationship management skills.

Ability to handle customer inquiries, complaints, and service requests professionally and efficiently.

Strong problem-solving skills with the ability to remain calm under pressure.

Highly organized with excellent multitasking and time management abilities.

Familiarity with CRM systems or customer support platforms is an added advantage.

Positive attitude, customer-focused mindset, and willingness to learn.

Ability to work independently as well as collaboratively in a team environment.

Attention to detail and ability to maintain accurate customer records and documentation.

Requirement

• Diploma or Bachelor's Degree in Business Administration, Customer Service, Marketing, Communications, or a related field.
• Fresh graduates are encouraged to apply; candidates with 1–2 years of experience in customer service or customer relations will have an added advantage.
• Proficient in Microsoft Office applications, particularly Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills in English and Bahasa Malaysia. Mandarin proficiency is an added advantage.
• Strong interpersonal and customer relationship management skills.
• Ability to handle customer inquiries, complaints, and service requests professionally and efficiently.
• Strong problem-solving skills with the ability to remain calm under pressure.
• Highly organized with excellent multitasking and time management abilities.
• Familiarity with CRM systems or customer support platforms is an added advantage.
• Positive attitude, customer-focused mindset, and willingness to learn.
• Ability to work independently as well as collaboratively in a team environment.
• Attention to detail and ability to maintain accurate customer records and documentation.

Responsibility

• Serve as the primary point of contact for customers, property managements, and business partners regarding EV charging services.
• Build and maintain strong relationships with customers by providing timely and professional support.
• Respond to customer inquiries, feedback, and complaints via phone, email, WhatsApp, and other communication channels.
• Coordinate with the Operations and Technical teams to resolve customer issues efficiently.
• Follow up with customers to ensure a positive service experience and high satisfaction levels.
• Maintain accurate customer records and update the CRM system.
• Assist customers with account registration, charging services, and payment-related inquiries.
• Monitor customer feedback and recommend improvements to enhance service quality.
• Prepare customer service reports and ...
• Support customer engagement initiatives and perform other duties assigned by management.

Required Skills

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS