Customer Relations & Engagement Specialist

Hasfas Auto Sdn Bhd; Seberang Perai; On-site; MYR 24,000 - 36,000; Full time

Job summary

Hasfas Auto Sdn Bhd is seeking a motivated Customer Relation Executive in Penang to handle enquiries via phone, WhatsApp, email, and walk-ins, while building strong customer relationships and ensuring service satisfaction. You will support sales and service teams and help manage records and events.

Fresh graduates are encouraged to apply. Applicants should have good communication, a customer-oriented mindset, basic computer skills, and the ability to work both independently and in a team.

Qualifications

• Minimum SPM / Diploma in Business, Marketing, or related field
• Fresh graduates are encouraged to apply
• Good communication and interpersonal skills
• Positive attitude and customer-oriented personality
• Basic computer knowledge
• Ability to work independently and as part of a team
• Experience in automotive industry is an added advantage

Responsibilities

• Attend to customer enquiries professionally via phone, WhatsApp, email, and walk-ins
• Build and maintain strong relationships with customers
• Follow up with customers regarding appointments, service updates, and feedback
• Coordinate with sales and service departments to ensure customer satisfaction
• Handle customer complaints and provide appropriate solutions
• Maintain accurate customer records and reports
• Support dealership promotional activities and customer events

Skills

Communication skills

Interpersonal skills

Customer oriented

Teamwork

Independent work

Basic computer knowledge

Automotive industry knowledge

Education

SPM / Diploma in Business, Marketing, or related field

Fresh graduates welcome

Job description

Hasfas Auto Sdn Bhd is seeking a motivated Customer Relation Executive in Penang to handle enquiries via phone, WhatsApp, email, and walk-ins, while building strong customer relationships and ensuring service satisfaction. You will support sales and service teams and help manage records and events.

Fresh graduates are encouraged to apply. Applicants should have good communication, a customer-oriented mindset, basic computer skills, and the ability to work both independently and in a team.