Customer Relations and Promotion Officer

AIST Malaysia Sdn Bhd.; Kuching; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

Competitive salary

5-day work week

Training

Career advancement

Expense reimbursement

Overtime pay

Team workshops

Job summary

AIST Malaysia Sdn. Bhd. in Kuching seeks a Customer Relations and Promotion Officer to support service users by resolving order issues and processing feedback through chat, calls, and in-person interactions at the office.

You will guide drivers on registration, EV licensing, app usage, and partnership terms, participate in outdoor promotions, monitor policy compliance, report incidents, and communicate updates to foster engagement and loyalty.

Qualifications

• Proven experience in sales or customer service.
• Proficient in Google Sheets and MS Office.
• Strong communication skills.

Responsibilities

• Resolve order-related issues and process feedback via chat, calls, and in-person.
• Provide daily consultations to service drivers on registration, EV licensing, app features, and partnerships.
• Promote brand through outdoor activities and affiliate marketing to grow presence in Kuching.
• Monitor service policies and report incidents to minimize future issues.
• Keep users informed about terms, promotions, and updates to build engagement.

Skills

Customer service

Sales

Communication

Tools

Google Sheets

MS Office

Job description

Customer Relations and Promotion Officer

Provide comprehensive support to our service users by resolving order-related issues, processing feedback and requests efficiently and promptly through chat, outbound calls, and in-person interactions at the office.

Offer daily consultations to service drivers regarding online registration procedures, EVP licensing, mobile app functionalities, partnership terms with the brand, vehicle branding policies, and other operational matters.

Conduct regular outdoor promotional activities and support affiliate marketing initiatives to enhance brand awareness and expand our presence in Kuching.

Continuously monitor the system for violations of service policies, promptly report incidents to the responsible team, and help minimize future issues to protect the interests of our customers and drivers.

Maintain ongoing communication with service users through outbound calls, informing them of new terms of use, promotions, and updates to foster engagement and loyalty.

Requirements

Proven experience in sales or customer service.

Computer literate with proficiency in Google Spreadsheets and MS Office.

Conditions and benefits

A competitive monthly remuneration subject to periodic increases based on your personal performance, contribution to the team, and achievement of set targets.

5-day working week, 9:00 AM - 6:00 PM.

Mandatory training tailored specifically for your role.

Opportunities for career advancement.

Reimbursement of approved work-related expenses.

Overtime compensation.

Opportunities for participation in internal workshops, team-building activities, and external training sessions to foster continuous learning and team cohesion.

AIST Malaysia Sdn. Bhd. is responsible for developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, making our services more modern, accessible, and safe.

Our mission is to continuously improve the interaction between our users, and help people move towards their goals. We love creating technologies and a business that are on par with our industry's leading global companies.

Our goal to become a global brand, giving people the opportunity to use the Maxim service as they travel to different cities and countries.

AIST Malaysia Sdn. Bhd. is responsible for developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, making our services more modern, accessible, and safe.

Our mission is to continuously improve the interaction between our users, and help people move towards their goals. We love creating technologies and a business that are on par with our industry's leading global companies.

Our goal to become a global brand, giving people the opportunity to use the Maxim service as they travel to different cities and countries.